Quality Assurance Manager
4 weeks ago
Quality Assurance Manager Job Description
About the Role:
We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Adelaide Care Ltd. As a Quality Assurance Manager, you will play a critical role in ensuring the quality of our services and ensuring compliance with relevant legislation, regulation, and best practice standards.
Key Responsibilities:
- Develop and implement quality assurance systems and processes to ensure the delivery of high-quality services.
- Conduct regular audits and evaluations to monitor the quality of our services and identify areas for improvement.
- Provide expert advice and guidance to management and staff on quality assurance matters.
- Collaborate with the operational team to ensure data is collected and analyzed effectively to inform service improvements.
- Represent the company at hearings conducted by the CQC and/or local authorities with regard to alleged misconduct and/or breaches of the CQC standards and other relevant legislation and regulations.
- Ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose with regard to CQC and/or local authority inspections.
Requirements:
- Previous experience as a Clinical Quality Manager or in a similar quality assurance role.
- NVQ Level 4 in Care/Leadership and Management would be an advantage but not necessary.
- Comprehensive understanding of national minimum standards, CQC, and Care Inspectorate regulations.
- Prior knowledge and experience of working within domiciliary and residential services.
- Experience of managing relationships with central functions and operations.
- Ability to manage a busy workload and prioritize tasks on own initiative, working to tight deadlines.
- Highly motivated with good communication skills.
- Proficient computer skills in word processing, database use, and spreadsheet applications.
- Able to travel to our Care Homes in Crawley, Kent, and Croydon.
Desired:
Extensive knowledge of quality systems within domiciliary/residential care, perhaps gained by way of previous experience as a CQC Inspector/Auditor, Team Manager, Independent Reviewing Officer, or similar quality assurance role within the Health and Social Care industry.
What We Offer:
- Great opportunities for further training and development.
- Full-time, 40 hours per week.
- Salary £45,000 - £50,000 per year.
- Company pension.
- 28 days annual leave including bank holidays.
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
Schedule:
- Monday to Friday 9am to 5pm, although this may vary and include some weekends for spot checks, etc.
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