Quality Assurance Manager

4 weeks ago


Crawley, West Sussex, United Kingdom Adelaide Care Ltd Full time

Quality Assurance Manager Job Description

About the Role:

We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Adelaide Care Ltd. As a Quality Assurance Manager, you will play a critical role in ensuring the quality of our services and ensuring compliance with relevant legislation, regulation, and best practice standards.

Key Responsibilities:

  1. Develop and implement quality assurance systems and processes to ensure the delivery of high-quality services.
  2. Conduct regular audits and evaluations to monitor the quality of our services and identify areas for improvement.
  3. Provide expert advice and guidance to management and staff on quality assurance matters.
  4. Collaborate with the operational team to ensure data is collected and analyzed effectively to inform service improvements.
  5. Represent the company at hearings conducted by the CQC and/or local authorities with regard to alleged misconduct and/or breaches of the CQC standards and other relevant legislation and regulations.
  6. Ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose with regard to CQC and/or local authority inspections.

Requirements:

  • Previous experience as a Clinical Quality Manager or in a similar quality assurance role.
  • NVQ Level 4 in Care/Leadership and Management would be an advantage but not necessary.
  • Comprehensive understanding of national minimum standards, CQC, and Care Inspectorate regulations.
  • Prior knowledge and experience of working within domiciliary and residential services.
  • Experience of managing relationships with central functions and operations.
  • Ability to manage a busy workload and prioritize tasks on own initiative, working to tight deadlines.
  • Highly motivated with good communication skills.
  • Proficient computer skills in word processing, database use, and spreadsheet applications.
  • Able to travel to our Care Homes in Crawley, Kent, and Croydon.

Desired:

Extensive knowledge of quality systems within domiciliary/residential care, perhaps gained by way of previous experience as a CQC Inspector/Auditor, Team Manager, Independent Reviewing Officer, or similar quality assurance role within the Health and Social Care industry.

What We Offer:

  • Great opportunities for further training and development.
  • Full-time, 40 hours per week.
  • Salary £45,000 - £50,000 per year.
  • Company pension.
  • 28 days annual leave including bank holidays.
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.

Schedule:

  • Monday to Friday 9am to 5pm, although this may vary and include some weekends for spot checks, etc.


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