Senior Delivery Manager

2 weeks ago


Cardiff, Cardiff, United Kingdom Citizens Advice Full time
About the Role

We are seeking a highly experienced Senior Delivery Manager to join our team and lead the delivery of complex projects and products. As a key member of our delivery team, you will be responsible for coaching and facilitating agile teams, developing delivery models, and championing the user-centred approach.

Key Responsibilities
  • Lead the delivery of high-transactional digital products and platforms using agile methodology in a large and complex organisation.
  • Develop and implement delivery models that align with the user-centred design approach.
  • Coach and facilitate agile teams to deliver high-quality projects and products.
  • Champion the user-centred approach and ensure that it is embedded in all aspects of the delivery process.
  • Work with stakeholders at all levels to communicate and negotiate successfully, protect and enable teams, and generate commitment to shared goals.
About Us

Citizens Advice is a leading social justice charity that provides free, independent advice to people in England and Wales. We are committed to building diverse and inclusive teams that reflect the communities we serve.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A flexible and remote-friendly work arrangement.
  • A competitive salary and benefits package.
Requirements
  • Experience of working in agile multidisciplinary teams to deliver high-transactional digital products and platforms.
  • Deep knowledge and understanding of working in user-centred design teams.
  • Experience of working with and influencing stakeholders at all levels.


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