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Head of Client Services

2 months ago

Central Inverclyde, United Kingdom BJSS Full time

About Us

BJSS is a leading technology consultancy that has been delivering innovative solutions to clients for over 30 years. Our team of experts has a proven track record of success, and we're committed to helping our clients achieve their strategic objectives.

About the Role

We're seeking a highly experienced and skilled professional to join our Client Services team as a Head of Client Services. In this role, you will be responsible for leading our relationships with major clients, ensuring they experience the best of BJSS, and supporting them to meet their strategic objectives.

Key Responsibilities

  • Take ownership of client accounts, including overall growth and meeting or exceeding revenue targets
  • Develop the client account strategy and lead an account team to ensure its successful execution
  • Work closely with the client to ensure BJSS understands their pain points and challenges, and mobilize BJSS expertise to meet their needs
  • Build, grow, and maintain senior client relationships, seeing clients face to face
  • Develop strong links with internal BJSS functions to ensure the account is successful and meets the demands of the client
  • Act as a key member of the Client Services community, driving continual improvement in how we operate and serve our clients
  • Bring industry best practice, be active in the business driving new initiatives and selling the BJSS brand
  • Management oversight of a portfolio of accounts run by Client Service Leads
  • Reporting to the Senior Leadership Group on account progress and activities
  • Financial forecasting for the accounts you run and those across your portfolio

About You

To succeed in this role, you will need to have:

  • Experience of managing a portfolio of accounts and able to demonstrate continued account success and growth
  • Experience of working in technology environments and comfortable discussing different technology approaches, platforms, and products with clients
  • Experience of working in a consulting environment
  • Experience of building and maintaining relationships at C-suite level
  • Excellent communication skills and able to influence stakeholders at all levels
  • Strong collaboration skills and enjoy working with a wide range of people, both internally and client-facing
  • Keen commercial awareness that enables you to identify and shape potential opportunities, as well as take ownership for commercials
  • Strong delivery experience and able to evidence leadership of complex client engagements

What We Offer

  • Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental, and more)
  • Industry-leading health and wellbeing plan – we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
  • Life Assurance (4 x annual salary)
  • 25 days annual leave plus bank holidays
  • Hybrid working – our roles are not fully remote as we take pride in the tight-knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site, and WFH
  • Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
  • An industry-leading referral scheme with no limits on the number of referrals
  • Flexible holiday buy/sell option
  • Electric vehicle scheme
  • Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly
  • Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
  • You will become part of a squad with people from different areas within the business who will help you grow at BJSS
  • We have a busy social calendar that you can choose to join – quarterly town halls/squad nights out/weekends away with families included/office get-togethers
  • GymFlex gym membership programme