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Traffic Operations Coordinator

2 months ago

Peterborough, Peterborough, United Kingdom Biffa Full time
About the Role

We are seeking a highly organized and personable Traffic Dispatcher to join our team at Biffa. As a key member of our operations team, you will be responsible for managing the day-to-day organization of our depot, ensuring the efficient allocation and routing of vehicles to deliver exceptional service to our customers.

Your primary focus will be on maintaining health and safety standards, adhering to environmental and O-licence compliance, and supporting employee engagement and continuous improvement in productivity and quality of service provision.

Key Responsibilities
  • Call handling and liaison with customers and internal teams
  • Daily debrief of Biffa drivers, assisting with work confirmation and issue resolution
  • Liaising with customer service departments and resolving customer issues
  • Order processing, report running, and administrative tasks
About Biffa

Biffa is a leading waste management company that prioritizes safety, mutual respect, and employee well-being. We strive to be better every day, listening to our employees and caring about their thoughts. Our culture is built on trust, and we empower our people to take responsibility and make a positive impact on our business, customers, and communities.

Requirements
  • Strong knowledge of the local area
  • Transport or waste industry experience
  • Exceptional communication skills
  • Ability to plan, organize, and prioritize effectively
  • Experience working in a time-critical environment
Benefits
  • Full uniform
  • Development and progression opportunities
  • Pension scheme
  • Discount fuel cards
  • Overtime
  • 28 days holiday (including bank holidays)
  • Cycle-to-work scheme
  • Access to Biffa Perkz and wellbeing centre
  • Life assurance and personal accident insurance cover