Freight Operations Coordinator

19 hours ago

Tamworth, Staffordshire, United Kingdom Freight Personnel Full time
Job Title: Freight Forwarding Operations Coordinator

We are seeking a highly organized and detail-oriented Freight Forwarding Operations Coordinator to join our team at Freight Personnel. As a key member of our operations team, you will be responsible for coordinating and managing freight movements, ensuring timely and efficient delivery of goods to our clients.

Key Responsibilities:
  • Sort, filter, and distribute documentation and create and maintain job files in an accurate and timely manner
  • Deal with all aspects of international and domestic freight movements, including import and export by sea, air, and land
  • Monitor flights and vessel arrival times and inform customers of delays
  • Act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery time
  • Be able to work without the aid of supervision
  • Liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping customers advised of the status
  • Update customer reports ensuring accuracy before sending to customers
  • Book deliveries and arrange collections
  • Complete customs declarations in line with UK HMRC requirements, including collecting duty and VAT payments and monitoring the use of our deferment facility
  • Raise customer invoices and ensure jobs are profitable
Requirements:
  • Good understanding of operational processes, including import/export procedures, customs regulations, and transportation management
  • Educated to GCSE standard (minimum of 5)
  • Ability and confidence to deal with customers on a daily basis
  • Ability to consistently meet deadlines in a timely manner
  • IT literate, with ability to utilize MS Office tools such as Word, Excel, etc.
  • Effective time management and organizational skills, with a focus on attention to detail
  • Excellent telephone manner and ability to effectively communicate at all levels, both internally and with clients
Package and Benefits:
  • Salary: £27,000 to £30,000, flexible for the right candidate
  • 26 days' annual leave, including 1 day off for your birthday, plus 8 statutory days (January-December)
  • 4 x salary life assurance
  • Bonus scheme
  • Contributory pension
  • Standard hours: Monday to Friday, 9am to 5:30pm, with 1 hour for lunch

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