Weekend Customer Host
3 weeks ago
About the Role
We are seeking a Weekend Customer Host to join our team, providing an exceptional customer experience on our trains. As a Weekend Customer Host, you will be the face of GWR, delivering outstanding service and ensuring our customers have a great journey.
Key Responsibilities
- Provide a warm welcome and exceptional service to customers onboard our trains.
- Promote and sell GWR products, engaging with customers to ensure they have the journey they deserve.
- Offer a complimentary trolley service for customers travelling in first class.
- Be an ambassador for GWR, following our vision and values to provide the best customer service.
- Maintain a clean, hygienic, and pleasant environment.
Requirements
- Customer service experience within a sales background.
- Cash handling experience.
- Excellent communication skills.
- The ability to work both alone and as part of a team.
- The ability to engage with customers at all levels.
- A positive and proactive attitude.
What We Offer
As a Weekend Customer Host, you will enjoy a range of benefits, including a competitive salary, comprehensive training, and the opportunity to work in a dynamic and supportive team environment. You will also have access to a range of employee benefits, including a defined benefit pension scheme, free rail travel across the GWR network, and a company-sponsored health care plan.
Working Arrangements
- Hours: 17.5 hours per week, working on Saturday and Sunday only, every weekend.
- 13 days annual leave a year.
- Training will be provided for two weeks full-time, Monday to Friday.
- You must live within one hour's travelling time of Plymouth station.
Our Commitment to Diversity and Inclusion
We are committed to creating an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences and maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
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