Weekend Customer Host

3 weeks ago

Plymouth, Plymouth, United Kingdom FirstGroup Full time

About the Role

We are seeking a Weekend Customer Host to join our team, providing an exceptional customer experience on our trains. As a Weekend Customer Host, you will be the face of GWR, delivering outstanding service and ensuring our customers have a great journey.

Key Responsibilities

  • Provide a warm welcome and exceptional service to customers onboard our trains.
  • Promote and sell GWR products, engaging with customers to ensure they have the journey they deserve.
  • Offer a complimentary trolley service for customers travelling in first class.
  • Be an ambassador for GWR, following our vision and values to provide the best customer service.
  • Maintain a clean, hygienic, and pleasant environment.

Requirements

  • Customer service experience within a sales background.
  • Cash handling experience.
  • Excellent communication skills.
  • The ability to work both alone and as part of a team.
  • The ability to engage with customers at all levels.
  • A positive and proactive attitude.

What We Offer

As a Weekend Customer Host, you will enjoy a range of benefits, including a competitive salary, comprehensive training, and the opportunity to work in a dynamic and supportive team environment. You will also have access to a range of employee benefits, including a defined benefit pension scheme, free rail travel across the GWR network, and a company-sponsored health care plan.

Working Arrangements

  • Hours: 17.5 hours per week, working on Saturday and Sunday only, every weekend.
  • 13 days annual leave a year.
  • Training will be provided for this position, which will be two weeks full-time, Monday to Friday.
  • You must live within one hour's travelling time of Plymouth station.

Our Vision

We value our differences and strive to create an inclusive environment for all our colleagues and customers. We believe that everyone deserves an equal opportunity to access meaningful employment and we are committed to providing a fair and equal process for all who apply.

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