Client Support Specialist

4 weeks ago


Great Baddow, United Kingdom TC Personnel Ltd Full time

Overview:
TC Personnel Ltd is seeking a dedicated Customer Service Advisor to enhance our customer support operations.


This role presents an excellent opportunity for individuals eager to develop their customer service and complaint resolution skills within a dynamic industry.

Key Responsibilities:

  • Address customer inquiries promptly through various communication channels, including phone, email, and internal systems.
  • Manage client bookings efficiently.
  • Collaborate with transport planners to ensure service delivery aligns with customer expectations.
  • Provide accurate and clear information in response to customer queries.
  • Resolve customer complaints effectively and escalate issues when necessary to achieve optimal outcomes.
  • Offer both reactive and proactive support to enhance customer loyalty.
  • Follow up on missed calls to ensure customer satisfaction.
  • Supply estimated times of arrival and service history upon request.

Candidate Profile:
The ideal candidate will possess a minimum of one year of experience in a customer service role, showcasing exceptional communication skills, initiative, and the ability to thrive under pressure. Organizational skills and multitasking abilities are essential. Previous office experience is advantageous but not mandatory.

Additional Requirements:
A valid driver's license is required due to the location's limited public transport options.

Benefits:

  • Company pension plan
  • Cycle to work initiative
  • Employee discount program
  • On-site parking availability


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