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Evening Client Support Specialist
3 months ago
Join Our Team as an Evening Client Support Specialist
We are thrilled to present a remarkable opportunity for individuals with a solid background in Client Support, whether from sectors such as retail, hospitality, or any customer-facing role, who are eager to advance their careers.
Key Responsibilities:
- Perform general administrative tasks for the Affinities team.
- Handle inquiries via phone and email with efficiency and confidence.
- Participate in internal and external training programs, including preparation for and completion of CII Exams (Diploma in Insurance).
- Adhere to the guidelines and regulations established by the Financial Conduct Authority.
Qualifications:
- A minimum of one year’s experience in a customer service role across any industry.
- A genuine enthusiasm for providing exceptional service to clients.
- A collaborative spirit and a commitment to our organizational culture.
- Ideally, possess at least 2 A Levels at grade C or above, along with English and Maths GCSE at grade C or equivalent.
- Proficient in computer usage.
What We Offer:
- A competitive salary along with a generous holiday allowance, including the option to purchase additional days.
- Death in Service benefit equivalent to four times your salary.
- A comprehensive company pension scheme.
- Enhanced maternity and paternity leave packages.
- A flexible benefits package that allows customization of your overall compensation.
- Access to our benefits portal, which provides discounts on technology, entertainment, dining, travel, and more.
- Referral schemes and discounted rates on company products.
- A robust employee benefits and welfare program, including financial management support, cycle-to-work scheme, counseling services, health screenings, and more.
If you are passionate about community engagement and charitable activities, you will have the opportunity to take an additional day off to volunteer.
We also provide a variety of discounts, including a kids pass that offers savings on over 4500 attractions and activities, as well as discounts at local service providers.
Professional Development:
At Balens Specialist Insurance Brokers, we have a comprehensive learning and development framework, including professional study options and apprenticeships available to all employees, supporting your career growth.
As part of our commitment to sustainability, we actively engage in initiatives to reduce our carbon footprint through various measures.
Flexible Working:
We embrace a flexible working policy, and our management teams are open to discussing how we can accommodate your flexible working needs alongside the requirements of the business.
We are an equal opportunity employer and do not discriminate based on race, color, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
