Insurance Operations Analyst

1 day ago


Edinburgh, Edinburgh, United Kingdom Moody's Full time
Job Title: Insurance Operations Analyst

At Moody's, we're seeking a highly skilled Insurance Operations Analyst to join our team. As a key member of our Insurance Operations function, you'll play a critical role in providing support and assistance with the business-related operational aspects of our Insurance products.

Key Responsibilities:
  • Monitor sales orders and action them to ensure clients can access our software and receive contractual deliveries.
  • Run reports to generate insights for key management or financial data to help understand business performance across all insurance product lines.
  • Support Sales & Service teams by fulfilling and tracking the delivery of all global insurance product access and license keys.
  • Set up client accounts for services accessed electronically and distribute software, license keys, and content services via client support portal and FTP servers.
  • Provide exemplary customer care by following up on product queries, access issues, and user change requests submitted as support cases from internal and external clients.
  • Work closely with other departments to ensure escalated client queries are resolved promptly and clients are fully satisfied.
Requirements:
  • Undergraduate/first-level degree in Finance/Accounting, Business Administration/Management, or a similar related field.
  • Experience in a customer service, administration, business/IT Support, or Operations role, providing quality support for internal and/or external clients.
  • Excellent communication skills; fluency in English (both spoken and written) is essential, and competency in at least one other European language is advantageous.
  • A strong team player who recognizes the importance of working closely with colleagues to ensure all clients receive a high level of service.
About Moody's:

Moody's is an equal opportunity employer. We're committed to creating an inclusive environment where everyone feels welcome to be who they are. We're seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.



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