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MOHS Surgery Administrator

3 months ago

Salford, Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

Position Overview

This role presents a remarkable opportunity to join the Dermatology Team within a prominent healthcare organization. The ideal candidate will demonstrate exceptional customer service capabilities alongside strong communication skills. The ability to work independently, manage priorities, and adapt to the diverse demands of this multifaceted position is essential.

Your contribution will be vital to the services provided to patients, necessitating prior experience in a healthcare environment. You will assist both the administrative and clinical teams by overseeing the MOHS waiting list, ensuring that patients receive prompt appointments for evaluations and minor procedures. Effective communication with other facilities will be crucial to guarantee that all patients are informed of their appointment statuses.

Additionally, you will be responsible for validating and updating patients' 18-week pathways, so familiarity with Referral to Treatment standards would be advantageous.

A strong dedication to personal and professional growth, as well as teamwork, are critical components for success in this role. You will be supported by a dedicated team of administrative staff and will report directly to your Support Manager.

Main Responsibilities

The MOHS Surgery Administrator and Booking Coordinator will manage patient appointments and coordinate schedules for MOHS procedures. Key responsibilities include:

  • Maintaining accurate patient records and managing the waiting list.
  • Ensuring timely communication with patients regarding appointments, cancellations, and rescheduling.
  • Collaborating closely with dermatologists and medical personnel to enhance scheduling efficiency and patient flow.
  • Addressing patient inquiries and providing information about procedures.
  • Assisting with various administrative tasks.

Strong organizational skills, meticulous attention to detail, and excellent communication abilities are essential to deliver a seamless, patient-centered experience in a dynamic dermatology clinic.

The post holder will be responsible for providing a booking appointment service utilizing electronic systems and communication tools. This will involve formal collaboration with service users, including service managers, to ensure that patients are seen within target timelines and that clinic schedules are optimized for maximum capacity. The role includes managing multiple waiting lists and clinic booking summaries while delivering a confidential, efficient, and user-friendly service.

About the Organization

The Northern Care Alliance NHS Foundation Trust (NCA) delivers hospital and integrated health and social care services to a diverse population across Greater Manchester. Our extensive team of professionals is dedicated to caring for individuals in both hospital and community settings, striving to save and enhance lives.

As a large NHS trust, we are committed to improving the health of our local communities by consistently providing high-quality care and collaborating closely with local authorities and key partners. We believe in our capacity to make a positive impact and are always seeking individuals who embody our core values of care, appreciation, and inspiration to join our team.

In return, we offer a meaningful role with flexibility. The scale of the NCA allows for greater challenges and opportunities, ensuring your career can progress in the right direction. By becoming part of our team, you will also gain access to a competitive benefits package, including generous annual leave, flexible working arrangements, and dedicated time for health and wellbeing activities, promoting a better work-life balance.

Job Responsibilities

For further details regarding the advertised position and the primary job duties/responsibilities, please refer to the Job Description and Person Specification available in the supporting documents section. Additional information about working at the Northern Care Alliance can be found in the attached Candidate Information Pack or on our careers website.

Commitment to Diversity

We value diversity and aim to employ individuals who reflect the communities we serve. We welcome applicants regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion, or belief.

We continuously assess our recruitment processes to ensure they support our goal of achieving an inclusive and representative workforce.

Recognizing that interviews can be intimidating, we are piloting a process where candidates receive interview questions in advance. This initiative is part of our commitment to enhancing the recruitment experience.