Client Support Specialist
4 weeks ago
Job Title: Client Support Specialist
Location: Newcastle Upon Tyne, UK
Job Type: Full Time Contract
Overview:
• eTeam is seeking enthusiastic Client Support Specialists to enhance our Client hub, a dedicated space for Client drivers.
• We aim to assemble a team of exceptional individuals.
• Ideal candidates will possess excellent communication and problem-solving abilities, thriving in face-to-face interactions.
• The hub serves to assist and educate our Client partners as they develop their driving business.
• Your role will involve onboarding new driver partners, delivering outstanding support, and adapting swiftly in a dynamic environment.
• Joining eTeam offers a fantastic opportunity to collaborate with a premier Operations team and gain insights into daily operations.
• Candidates should have experience in retail or customer service, demonstrating effective communication skills to engage with partners.
• A genuine passion for assisting and empowering others is essential, along with the ability to troubleshoot issues efficiently. If you're unsure of an answer, you know how to seek assistance.
• We value personable, organized individuals who excel in teaching others patiently.
• Self-motivation and teamwork are key attributes, along with being a strong advocate for our Client services.
Key Responsibilities:
• Provide exemplary, in-person support for our partners.
• Guide new drivers through the onboarding process and familiarize them with essential tools for success.
• Address and resolve inquiries and issues from drivers.
• Promote the Client brand and inspire enthusiasm among drivers.
• Stay informed about Client processes and tools, collaborating with the Driver Operations team to enhance procedures.
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