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Client Support Specialist
2 months ago
Client Support Specialist
Location: Newcastle, NE12 8BU
Salary: Starting at £23,000 with potential to increase to £25,000 as you progress in your role, plus a performance-based bonus of £1,200.
Working Hours: 37.5 hours per week
Shift Patterns: 7.5-hour shifts scheduled between 8am and 9pm, Monday through Sunday (5 days on, 2 days off).
Holidays: 29 days of paid leave (increasing to 31 days after one year of service), inclusive of public holidays.
Verisure Services is seeking dedicated Client Support Specialists to become part of our team.
About Verisure: We are the foremost provider of professionally monitored security systems in Europe, offering 24/7 response services. Our commitment is to safeguard over 5.1 million families and small enterprises across 17 countries in Europe and Latin America. Our goal is to deliver peace of mind to our clients by protecting what is most important to them.
With over 35 years of experience, Verisure is recognized for its innovative marketing, sales excellence, and a strong focus on customer satisfaction.
Key Responsibilities:
- Deliver exceptional customer service within a multichannel inbound team.
- Effectively manage customer complaints.
- Address customer inquiries.
- Assist clients with billing and system-related questions.
- Communicate with customers via phone when necessary.
- Update customer records accurately.
Required Skills & Experience:
- Minimum of 6 months' experience in customer service, ideally in a multichannel environment handling live chat, email, or social media.
- Strong written communication skills with a proactive problem-solving approach.
- Ability to multitask and manage several customers simultaneously.
- Proficient in computer use and MS Office applications.
Benefits Package: At Verisure, we appreciate our team members and provide a comprehensive benefits package to enhance your work experience:
- Enjoy a day off on your birthday.
- Savor refreshments at our onsite coffee shop and canteen.
- Stay fit with discounted gym and health club memberships.
- Access to private healthcare and MediCash cash plan.
- Enjoy a variety of freebies and discounts through PerkBox.
- Earn rewards through our employee referral program.
- Enhanced maternity and paternity leave options.
- Discounts on our security systems.
- Participate in the Cycle to Work Scheme for a greener lifestyle.
Career Development:
A career at Verisure offers more than just a job. We provide opportunities for internal mobility, training, and development, as well as international career paths and resources to help you acquire new skills.
Our commitment to high-quality service has resulted in some of the highest customer satisfaction and loyalty rates in our industry, showcasing our exceptional service and strong value proposition.
Diversity & Inclusion:
Verisure is an equal opportunity employer. We value the diversity of our workforce and encourage applicants from all backgrounds to apply. We promote an inclusive and collaborative culture, empowering all employees to thrive and develop. If you have specific requirements during the recruitment process, please let us know, and we will be happy to assist.
Join Our Team:
Ready to embark on a fulfilling career? We look forward to hearing from you.
Note: All employees must complete a DBS check, which will be provided by Verisure to all successful candidates.
