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Front Desk Associate

2 months ago

Worksop, Nottinghamshire, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Lion Hotel Worksop, part of the Frasers Group. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our reception area.

Key Responsibilities
  • Guest Services: Meet and greet guests, respond to inquiries, and provide assistance with check-in, check-out, and room assignments.
  • Reception Management: Maintain a clean and organized reception area, manage front desk operations, and ensure accurate record-keeping.
  • Communication: Respond to phone calls, emails, and messages in a timely and professional manner.
  • Administrative Tasks: Perform administrative duties, such as data entry, report preparation, and filing.
  • Team Collaboration: Work closely with other departments, including housekeeping, maintenance, and security, to ensure seamless guest experiences.
Requirements
  • IT Skills: Proficient in using Microsoft Office applications, including Word, Excel, and Outlook.
  • Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work with diverse personalities and styles.
  • Customer Service: Provide exceptional customer service, with a focus on meeting and exceeding guest expectations.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Flexibility: Willingness to work a variety of shifts, including evenings, weekends, and holidays.
About Us

Frasers Group is a leading retail company, dedicated to delivering exceptional customer experiences through our unique store experiences and digital innovation. We offer a wide range of benefits and perks, including a competitive salary, comprehensive training, and opportunities for career advancement.