Current jobs related to Service Desk Support Specialist - Coventry, Coventry - Zenzero
-
Service Desk Support Specialist
6 days ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full timeService Desk Engineer RoleWe are seeking a highly skilled Service Desk Engineer to join our team in Central Coventry. The ideal candidate will have previous experience in Helpdesk/Service Desk roles, with a strong understanding of IT systems and services.Key responsibilities include:Providing first and second-line support to clients, including...
-
Service Desk Support Specialist
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our Technology team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key ResponsibilitiesInvestigate and diagnose incidents within the Service Desk,...
-
Service Desk Support Specialist
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at ParentPay Group. As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues.Key Responsibilities:Provide Exceptional Customer Service: Respond to customer inquiries via phone,...
-
Service Desk Support Specialist
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at ParentPay Group. As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues.Key Responsibilities:Provide Exceptional Customer Service: Respond to customer inquiries via phone,...
-
Service Desk Support Specialist
3 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at ParentPay Group. As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues.Key ResponsibilitiesProvide first-line support to customers via phone, email, and web chat.Ensure all support requests are recorded...
-
Service Desk Support Specialist
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Job DescriptionAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...
-
Service Desk Support Specialist
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Job DescriptionAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...
-
Service Desk Engineer
1 month ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full timeService Desk Engineer (1st/2nd Line)Central Coventry Based – Onsite during Probation then Hybrid arrangements availableSalary range approximately £28,000-£30,000 + Bonus + BenefitsAbout the RoleWe are seeking a highly motivated and enthusiastic Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 1st...
-
Service Desk Engineer
1 month ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full timeService Desk Engineer (1st/2nd Line)Central Coventry Based – Onsite during Probation then Hybrid arrangements availableSalary range approximately £28,000-£30,000 + Bonus + BenefitsAbout the RoleWe are seeking a highly motivated and enthusiastic Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 1st...
-
Service Desk Analyst
2 months ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
-
Service Desk Analyst
2 months ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
-
Service Desk Analyst
1 month ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
-
Service Desk Analyst
1 month ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
-
Service Desk Specialist
4 weeks ago
Coventry, Coventry, United Kingdom B2BGateway Full timeThe Ideal CandidateWe are seeking a highly motivated and technically skilled individual to join our Service Desk team at B2BGateway. The successful candidate will be eager to learn and demonstrate a strong work ethic, excellent communication skills, and a methodical approach to problem-solving.Key ResponsibilitiesPrioritize, diagnose, and resolve multiple...
-
Service Desk Specialist
4 weeks ago
Coventry, Coventry, United Kingdom B2BGateway Full timeThe Ideal CandidateWe are seeking a highly motivated and technically skilled individual to join our Service Desk team at B2BGateway. The successful candidate will be eager to learn and demonstrate a strong work ethic, excellent communication skills, and a methodical approach to problem-solving.Key ResponsibilitiesPrioritize, diagnose, and resolve multiple...
-
IT Service Desk Analyst
4 weeks ago
Coventry, Coventry, United Kingdom Samsic UK Full timeAbout the RoleWe are seeking a highly skilled and motivated IT Service Desk Analyst to join our IT Service Desk team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key ResponsibilitiesProviding support for end-user applications, including M365, MS Office, and...
-
Service Desk Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personResolve...
-
Service Desk Analyst
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeJob Title: Service Desk AnalystAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...
-
IT Service Desk Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Samsic UK Full timeAbout the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Samsic UK. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key Responsibilities:Application SupportProvide support for end-user applications, including M365, MS...
-
Service Desk Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Summary:We are seeking a skilled Service Desk Analyst to join our Technology team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support and resolve issues for our customers via...
Service Desk Support Specialist
2 months ago
**Service Desk Support Specialist**
The Service Desk Support Specialist plays a critical role in ensuring the effective and continuous provision of technical support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.
**Key Responsibilities:**
- Respond to customer inquiries and work to resolve issues, on first contact, where possible.
- Work on assigned tickets, which may have been logged via various channels.
- Accurately record work and time, reflecting the effort expended, and utilize tooling to increase accuracy and timeliness of time entries.
- Communicate with customers via the appropriate channels, ensuring professional and high-quality written and verbal communication.
- Adhere to performance targets, including KPIs and SLAs.
- Build strong working relationships within the Service Desk team(s), with other teams within the Managed Services Department, and within the wider organization.
- Collaborate with Team Managers, Team Leaders, and Account Managers to ensure positive outcomes for customers.
**Required Skills:**
- Demonstrate technical capability relevant to achieving the required duties and responsibilities, which may be via a technical assessment or recognized vendor certification.
- Hold a Pluralsight Foundation role at Average or above.
- Hold a Foundation level Microsoft certification or equivalent.
- Demonstrate strong interpersonal and communication skills to perform the role.
- Be fluent in English, both written and spoken.
