Event Day Hospitality Manager
1 week ago
Key Responsibilities
- Oversee the day-to-day operations of the hospitality team, ensuring smooth and efficient running of all services.
- Lead and motivate a team of hospitality staff, supervisors, and managers, providing guidance, training, and support to maximize their performance.
- Responsible for all aspects of stock control, including monthly stock takes, par levels, and ordering.
- Actively problem-solve any issues that may arise on shift and use initiative to work with other departmental managers to resolve issues and maintain excellent customer service.
- Implement and maintain high standards of customer service, ensuring guest satisfaction and resolving any issues in a professional manner.
Requirements
- Previous experience in a similar role within the hospitality industry, preferably in a managerial capacity.
- Level 2 Food Hygiene certificate.
- Proven experience of managing functions for + guests.
- Facilitating restaurant service of over + guests.
- Excellent leadership, communication, and attention to detail skills.
- Excellent communication and interpersonal skills, capable of building relationships with customers, staff, and colleagues.
- A customer-centric approach with a focus on delivering exceptional service.
- Sound knowledge of food and beverage operations, including cost control, and quality assurance.
- Strong organizational and problem-solving abilities, with attention to detail.
- Flexibility to work evenings, weekends, and public holidays as required.
- Knowledge of licensing law.
Benefits
- Choose your own hours – work when suits you.
- Weekly pay.
- Full training provided.
- Free parking.
- Discounted food and drink from our onsite outlets.
- Opportunity to work as part of a vibrant and exciting venue team.
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