Event Day Hospitality Manager
3 days ago
Coventry Building Society Arena is seeking a skilled Event Day Hospitality Manager to join our team on a casual basis. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities:- Manage food and beverage service with confidence and comprehensive knowledge.
- Oversee the day-to-day operations of the hospitality team, ensuring smooth and efficient running of all services.
- Lead and motivate a team of hospitality staff, supervisors, and managers, providing guidance, training, and support to maximize their performance.
- Deputize for line manager when required and take on additional areas of responsibility to ensure a smooth operation.
- Responsible for all aspects of stock control, including monthly stock takes, par levels, and ordering.
- Be fully conversant with key aspects of the till system and troubleshoot any issues that may arise.
- Actively problem-solve any issues that may arise on shift and use initiative to work with other departmental managers to resolve issues and maintain excellent customer service.
- Implement and maintain high standards of customer service, ensuring guest satisfaction and resolving any issues in a professional manner.
- Work collaboratively with other departments to ensure that guests have the best experience possible.
- Ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation, and employment law.
- Maintain a safe and clean working environment, adhering to health and safety regulations.
- Deal with any customer feedback or complaints and report any service or quality issues.
- Able to work both independently and as part of a team, using own initiative to ensure a memorable experience for our guests.
- Take an active role in developing and training our frontline teams to ensure product knowledge and customer service is at the forefront.
- Implement innovative ideas to enhance the guest experience.
- Previous experience in a similar role within the hospitality industry, preferably in a managerial capacity.
- Level 2 Food Hygiene certificate.
- Proven experience of managing functions for 200+ guests.
- Facilitating restaurant service of over 400+ guests.
- Excellent leadership, communication, and attention to detail skills.
- Excellent communication and interpersonal skills, capable of building relationships with customers, staff, and colleagues.
- A customer-centric approach with a focus on delivering exceptional service.
- Sound knowledge of food and beverage operations, including cost control, and quality assurance.
- Strong organizational and problem-solving abilities, with attention to detail.
- Flexibility to work evenings, weekends, and public holidays as required.
- Knowledge of licensing law.
- A self-starter with a passion for excellence.
- Able to resolve problems.
- Able to work as part of a team and individually.
- Able to work in a fast-paced environment.
- Choose your own hours – work when suits you.
- Weekly pay.
- Full training provided.
- Free parking.
- Discounted food and drink from our onsite outlets.
- Opportunity to work as part of a vibrant and exciting venue team.
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Coventry, Coventry, United Kingdom Frasers Group Full time{"title": "Event Day Hospitality Manager", "description": "Event Day Hospitality ManagerCoventry Building Society Arena is a world-renowned venue that attracts 1.2 million visitors annually and hosts over 600 events per year.We are seeking a skilled Event Day Hospitality Manager to join our team on a casual basis. The successful candidate will be responsible...
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Coventry, Coventry, United Kingdom Frasers Group Full time{"title": "Event Day Hospitality Manager", "description": "Event Day Hospitality ManagerCoventry Building Society Arena is a world-renowned venue that attracts 1.2 million visitors annually and hosts over 600 events per year.We are seeking a skilled Event Day Hospitality Manager to join our team on a casual basis. The successful candidate will be responsible...
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