Technology and Education Operations Supervisor

3 weeks ago


Reigate, Surrey, United Kingdom MFK Recruitment Full time

MFK Recruitment is currently looking for a Technology and Education Operations Supervisor to enhance their team.

This organization is well-known for its commitment to employee retention, attributed to its outstanding workplace culture and opportunities for advancement.

The Operations Supervisor will adopt a hybrid working arrangement, allowing for remote work 2-3 days per week after acclimatization to the team.

Role Overview:

The Operations Supervisor will be tasked with ensuring the effective delivery of services on-site and managing the seamless integration of both on-site and remote support. This role will also serve as the primary contact for customer escalations.

  • Oversee operations across all locations to guarantee the efficient functioning of Helpdesk, Onsite teams, and Project Delivery.
  • Implement and monitor effective Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across Helpdesk and Onsite operations.
  • Ensure an on-site presence as necessary across relevant locations and office environments.
  • Provide leadership, management, and accountability for the Helpdesk Manager and Project Manager to foster high performance and enhance customer satisfaction and profitability.
  • Understand and monitor location-level Profit and Loss statements at both local and regional levels.
  • Optimize the quote-to-cash process to effectively drive revenue and billing.
  • Collaborate with the Operations Department to establish and maintain efficient workflows that maximize productivity and performance.
  • Work alongside the Operations Department to develop and implement policies and procedures that ensure core operational functions meet their business objectives.
Qualifications & Experience:
  • Proven experience and understanding of the education sector, particularly in the operations of schools and multi-academy trusts.
  • Demonstrated experience in line management, with a focus on team development and growth.


  • Reigate, Surrey, United Kingdom Wayman Group Full time

    About the RoleWe are seeking a highly skilled and dedicated Design and Technology teacher to join our team at Wayman Group. As a Design and Technology teacher, you will be responsible for delivering high-quality lessons to students in Key Stages 3, 4, and 5.Key ResponsibilitiesDevelop and implement the Design and Technology curriculum, ensuring it meets the...


  • Reigate, Surrey, United Kingdom Opus Technology Full time £3,000

    **Job Summary**Opus Technology is seeking a highly skilled Higher Education Administrator to join our Service Delivery Team. As a key member of our team, you will be responsible for supporting the improvement of our business efficiency through analysis of internal processes and alignment with Microsoft Dynamics and associated tools.**Key...


  • Reigate, Surrey, United Kingdom HR-CL Limited Full time

    Exciting Opportunity for a Café Operations SupervisorA remarkable opportunity for a Café Operations Supervisor is available, offering a competitive hourly wage of £13-£14 per hour plus bonuses. This role is situated within a charming café environment that promotes a healthy work/life balance with daytime hours only.Located in a picturesque setting, this...


  • Reigate, Surrey, United Kingdom HR-CL Limited Full time

    Exciting Opportunity for a Café Operations SupervisorA rewarding Café Operations Supervisor position is available with HR-CL Limited, offering a competitive pay rate of £13-£14 per hour plus bonuses. This role is designed for those who value a healthy work/life balance, as it features daytime hours only.Located in a picturesque setting, this café is...


  • Reigate, Surrey, United Kingdom Opus Technology Full time

    Job Opportunity: Head of Proposition at Opus TechnologyAbout Opus TechnologyOpus Technology is a leading provider of managed IT services, recognized for its commitment to excellence and customer satisfaction. As a company, we strive to deliver tailored solutions that meet the unique needs of our clients, and we are seeking a highly skilled professional to...


  • Reigate, Surrey, United Kingdom HR-CL Limited Full time

    A rewarding opportunity for a Café Operations Supervisor role is available, offering a competitive hourly wage of £13-£14 plus bonuses. This position is perfect for those seeking a role with daytime hours, ensuring a healthy work/life balance.Located in a picturesque setting, this café is surrounded by beautiful nature, providing a delightful atmosphere...


  • Reigate, Surrey, United Kingdom Opus Technology Full time £3,000

    Job DescriptionAre you a skilled professional looking to make a meaningful impact in the world of business systems? Do you have a passion for delivering exceptional results and driving business growth? We're seeking a highly motivated and experienced Business Systems Analyst to join our team at Opus Technology.Key Responsibilities:Support the improvement of...

  • Cover Supervisor

    4 weeks ago


    Reigate, Surrey, United Kingdom Royal Alexandra and Albert School Full time

    We are:A lively and purposeful co-educational, comprehensive state boarding school for children aged 7 to 18 years, with approximately 670 flexi-boarders and 430 full boarders. The school is a popular choice for local families who attend on our flexi boarding package, as well as for full boarders from further afield in the UK and internationally. This is due...


  • Reigate, Surrey, United Kingdom Nextech Group Limited Full time

    Position OverviewRole: IT Infrastructure Operations LeaderLocation: Reigate and BansteadRequirements: Experience in Managed Service Provider (MSP) and Educational SectorCompensation: Competitive Salary Based on ExperienceAre you an experienced IT expert with a strong commitment to enhancing educational environments? We are looking for a proactive IT...


  • Reigate, Surrey, United Kingdom Opus Technology Full time £3,000

    About the RoleWe are seeking a highly experienced and skilled Head of Cybersecurity Proposition to join our Technology Design Team at Opus Technology. This is a unique opportunity to lead the development, design, and execution of a comprehensive managed security product and services portfolio, as well as the strategic development roadmap focused on...


  • Reigate, Surrey, United Kingdom HR-CL Limited Full time

    Job Summary: We are seeking a highly motivated and experienced Café Supervisor to join our team at HR-CL Limited. As a Café Supervisor, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and ensure the smooth operation of our café.Key Responsibilities:Lead a team of hospitality professionals to...


  • Reigate, Surrey, United Kingdom Royal Alexandra and Albert School Full time

    The Royal Alexandra and Albert School exists to give our children a distinctly different start in life, preparing them for the world with hope, optimism, compassion and empathy.We are a co-educational, non-selective state boarding school, for boys and girls aged 7 - 18,. This is a boarding school with Flexi Boarding students attending from the local area and...


  • Reigate, Surrey, United Kingdom Wayman Group Full time

    About the RoleWe are seeking a highly skilled and dedicated Design and Technology teacher to join our team at Wayman Group. As a Design and Technology teacher, you will be responsible for delivering high-quality lessons to students in Key Stages 3, 4, and 5.Key ResponsibilitiesDevelop and implement the Design and Technology curriculum, ensuring it meets the...


  • Reigate, Surrey, United Kingdom Opus Technology Full time £3,000

    About the RoleWe are seeking a highly experienced and skilled Head of Cybersecurity Proposition to join our Technology Design Team at Opus Technology. This is a unique opportunity to lead the development, design, and execution of a comprehensive managed security product and services portfolio, as well as the strategic development roadmap focused on...


  • Reigate, Surrey, United Kingdom Opus Technology Full time £3,000

    About the RoleWe are seeking a highly experienced and skilled Head of Cybersecurity Proposition to join our Technology Design Team at Opus Technology. This is a unique opportunity to lead the development, design, and execution of a comprehensive managed security product and services portfolio, as well as the strategic development roadmap focused on...


  • Reigate, Surrey, United Kingdom Jubilee Hospitality Full time

    Job Summary:We are seeking a highly motivated and experienced Café Supervisor to join our team at Jubilee Hospitality. As a Café Supervisor, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and ensure the smooth operation of our café.Key Responsibilities:Lead a team of hospitality...

  • IT Operations Manager

    1 month ago


    Reigate, Surrey, United Kingdom Royal Alexandra and Albert School Full time

    The Royal Alexandra and Albert School exists to give our children a distinctly different start in life, preparing them for the world with hope, optimism, compassion and empathy.We are a co-educational, non-selective state boarding school, for boys and girls aged 7 - 18,. This is a boarding school with Flexi Boarding students attending from the local area and...


  • Reigate, Surrey, United Kingdom Opus Technology Full time £3,000

    **Job Summary**Opus Technology is seeking a highly skilled Higher Education Administrator to join our Service Delivery Team. As a key member of our team, you will be responsible for supporting the improvement of our business efficiency through analysis of internal processes and alignment with Microsoft Dynamics and associated tools.**Key...


  • Reigate, Surrey, United Kingdom eTeach UK Limited Full time

    About the Role:We are seeking an experienced Higher Level Teaching Assistant or Cover Supervisor to support our primary schools in the UK. The successful candidate will provide support for the teaching staff and aid the children's learning in both small group work and individual learning.Key Responsibilities:Support teaching staff in the classroomAid...


  • Reigate, Surrey, United Kingdom Opus Technology Full time

    Job Opportunity: Head of PropositionAbout Opus TechnologyOpus Technology is a leading provider of managed IT services, recognized for its commitment to excellence and customer satisfaction. As a company, we value innovation, teamwork, and continuous improvement.Job SummaryWe are seeking a highly skilled and experienced professional to fill the role of Head...