Technical Operations Manager

2 weeks ago

Slough, Slough, United Kingdom VIRTUS Data Centres Full time
About VIRTUS Data Centres

VIRTUS Data Centres is the UK's fastest-growing data centre provider, owning, designing, building, and operating the country's most efficient and flexible data centres.

We're expanding into continental Europe, with our first data centre set to open in Berlin in 2026, followed by two full campuses and expansion into other countries in the pipeline.

Our Purpose and Mission

Our purpose is to serve humanity by being an active, positive participant in the 4th industrial revolution. We refer to our customers as those who rely on us to deliver their digital services, such as online banking, streaming, and cloud computing.

Our mission is to consistently exceed customer expectations through innovative, high-quality solutions and services. We employ intelligent thinkers with positive attitudes who add to the quality of our customer proposition and business.

Job Summary

The Technical Shift Manager will support the site team on all technical plant aspects, coordinating PPM and break/fixes, working between the DCM and the Facilities team (subcontracted). The scope includes data centre management, working closely with new and existing customers, operational continuity, and the management of service delivery on the sites/campus through our specialist subcontractor who undertakes M&E and ICT tasks.

Key Responsibilities
  1. Witness all critical works on site.
  2. Manage M&E tasks to ensure service delivery meets expectations.
  3. Assist in scenario testing and training for the site teams.
  4. Maintain zero customer downtime, including any breaches to contractual SLAs and KPIs.
  5. Work closely with the Service Management Centre (SMC) on the change control process, ensuring customer communications and incident updates are accurately reported and managed.
  6. Draft post-incident reviews.
  7. Ensure the management of specialist contractors working across the Data Centres, ensuring contracted service delivery is being received, reactive tasks are being logged, and work is completed to a high standard.
  8. Ensure all staff, customers, and contractors adhere to site policies and operational processes.
  9. Assist in the management of the site Maximo CAFM system.
  10. Work with the Technical/Operations team on weekly and monthly site reports to ensure quality updates.
Person Specification

Experience:

  • Essential:
    • Experience in a Data Centre or other similar critical management role.
    • Strong and demonstrable process management experience in a live operational environment.
    • Real-time Incident/fault management experience in a business-critical environment.
    • Experience with business continuity, risk management, incident management, and day-to-day engineering tasks.

Knowledge:

  • Essential:
    • Good health and safety and environmental knowledge.
    • Mechanical or electrical engineering with working knowledge of BMS, PMS, and fire systems.

Skills:

  • Essential:
    • Flexible, adaptable, and innovative.
    • Great team player.
    • Strong ownership, accountability, and sense of urgency to drive issues to conclusion.
    • Good communication skills (verbal and electronic).

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