Financial Recovery Consultant
4 weeks ago
We are seeking a dedicated Recoveries Advisor to become a vital member of our Financial Services division. In this role, you will work closely with clients, navigating through challenging financial situations with a solution-oriented mindset. The ideal candidate will possess a bright and confident demeanor, demonstrating the ability to think quickly while maintaining a strong focus on customer satisfaction.
About N Brown Group
At N Brown, we are devoted to fostering a diverse workforce and cultivating an inclusive atmosphere that champions equality for all. Our vision is to become the most loved and trusted fashion retailer by promoting inclusion. Diversity, Equity, Inclusion, and Belonging are fundamental to our culture. As a progressive digital retailer, we take pride in our financial services offerings, serving our customers through our well-known brands. With over 160 years of experience, we are committed to sustainability and minimizing our environmental impact.
Key Responsibilities of the Recoveries Advisor:
- Engaging with clients experiencing financial difficulties
- Negotiating feasible payment arrangements
- Processing payments efficiently
- Documenting and addressing customer complaints
- Providing budgeting assistance to clients
- Facilitating repayment options for customers
- Resolving disputes effectively
- Maintaining accurate personal records
- Supporting vulnerable clients with care
- Experience in a regulated financial environment
- Proficient in utilizing various communication channels (Telephony, Written, Digital)
- Goal-oriented with the ability to meet KPIs
- Strong problem-solving capabilities
- Focused on delivering solutions
- Adept at quickly reviewing and analyzing information
- Composed under pressure in challenging situations
- Proficient in using multiple IT platforms
- Exemplifying N Brown's core values
- Generous holiday allowance with the option to purchase additional days
- Annual bonus program
- Enhanced maternity and adoption leave policies
- Access to self-funding IVF benefits at a reduced rate
- Company pension plan with substantial contributions
- Comprehensive mental health support, including access to well-being champions
- Financial wellness resources available
- Employee discounts across all N Brown brands
- Onsite café with subsidized meals
- Paid volunteer time for charitable activities
This position requires a commitment to working onsite five days a week. We are dedicated to creating an equitable workplace that values diversity.
Our Commitment:
We are an equal opportunity employer and embrace diversity in our workforce. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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