Advice Line Coordinator

7 days ago

Dover, Kent, United Kingdom Office Angels Full time
About the Role

We are seeking a highly skilled and compassionate Helpline Advisor to join our team at Office Angels. As a Helpline Advisor, you will play a vital role in providing exceptional customer service and support to individuals and families in need.

Key Responsibilities
  • Efficiently and empathetically handle inbound calls from clients, working as part of a dynamic team in a fast-paced setting, dealing with varied queries, offering support, and ensuring resolution at first point of contact.
  • Work closely with colleagues and other departments within the organization to ensure applications for support are dealt with accurately and swiftly.
  • Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures.
  • Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients.
  • Work collaboratively as part of a team to achieve organizational targets and KPIs.
  • Attend regular coaching/mentoring sessions, 1-2-1s, team meetings, training, and appraisals.
  • Keep full, concise, and up-to-date records and complete case follow-up within the requisite time scales and undertake any necessary administrative tasks in relation to the work.
Requirements
  • Proven experience providing exemplary customer service skills/background.
  • Demonstrable experience of working in a pressured environment and meeting deadlines.
  • The capability to multitask using multiple systems at once whilst communicating verbally.
  • High attention to detail and working systematically particularly in accurate record keeping and timely records.
  • High level of motivation, resilience, and emotional intelligence.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A supportive and dynamic work environment.
  • Regular coaching and mentoring sessions.

  • Advice Line Coordinator

    7 days ago

    Dover, Kent, United Kingdom Office Angels Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our team as a Helpline Advisor. As a key member of our support team, you will be responsible for providing exceptional customer service to clients, working in a fast-paced environment, and ensuring that all queries are resolved efficiently and effectively.Key...

  • Financial Operations Coordinator

    4 days ago

    Dover, Kent, United Kingdom Reed Full time

    Reed Accountancy & Finance is seeking a highly skilled Financial Operations Coordinator to join our client in a temporary capacity. This 2-month role is designed to cover long-term sickness and has the potential to evolve into a permanent position within the organisation. Financial Operations Coordinator Key Responsibilities: Process and match sales ledger...

  • Financial Operations Coordinator

    5 days ago

    Dover, Kent, United Kingdom Reed Full time

    Reed Accountancy & Finance is seeking a highly skilled Financial Operations Coordinator to join our client in a temporary capacity. This 2-month role is designed to cover long-term sickness and has the potential to evolve into a permanent position within the organisation. Financial Operations Coordinator Key Responsibilities: Process and match sales ledger...

  • Administrative Support Specialist

    1 day ago

    Dover, Kent, United Kingdom Migrant Help Full time

    About Migrant HelpMigrant Help is a leading charity that delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect, and enables them to reach their full potential. We foster a culture in which equality, diversity, and inclusion are recognized, valued, and...

  • Administrative Support Specialist

    1 day ago

    Dover, Kent, United Kingdom Migrant Help Full time

    About Migrant HelpMigrant Help is a leading charity that delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect, and enables them to reach their full potential. We foster a culture in which equality, diversity, and inclusion are recognized, valued, and...

  • Operational Leadership Coordinator

    4 weeks ago

    Dover, Kent, United Kingdom Port of Dover Full time

    The Port of Dover is at the forefront of connecting the UK with global trade, travel, and communities. As the busiest international ferry port in the UK, it plays a crucial role in facilitating the movement of goods and people, handling £144 billion in trade annually and welcoming over 11 million passengers each year. The port also boasts a prestigious...

  • Planning Project Manager

    1 week ago

    Dover, Kent, United Kingdom Penguin Recruitment Full time

    About the RolePenguin Recruitment is delighted to be supporting a leading independent planning practice in delivering expert planning advice and innovative solutions across a broad spectrum of development projects.Key ResponsibilitiesProject Management: Lead and manage a portfolio of complex planning projects, including residential, commercial, and mixed-use...

  • Town Planning Specialist

    1 week ago

    Dover, Kent, United Kingdom Penguin Recruitment Full time

    About the RolePenguin Recruitment is delighted to be supporting a leading independent planning consultancy based in the UK, recognized for delivering expert planning advice and innovative solutions across a broad spectrum of development projects.Key ResponsibilitiesProject Management: Lead and manage a portfolio of complex planning projects, including...

  • Associate Urban Planner

    1 week ago

    Dover, Kent, United Kingdom Penguin Recruitment Full time

    About the RolePenguin Recruitment is delighted to be supporting a leading independent planning consultancy in delivering expert planning advice and innovative solutions across a broad spectrum of development projects.Key ResponsibilitiesProject Management: Lead and manage a portfolio of complex planning projects, including residential, commercial, and...

  • Support Services Coordinator

    12 hours ago

    Dover, Kent, United Kingdom Riverside Group Full time

    Riverside Group is seeking a Casual Support Officer to join our team. As a Casual Support Officer, you will be working from one of our supported services providing support to our customers in a variety of ways.Key Responsibilities:* Carry out assessments to identify and prioritize customer needs* Use SMART goal planning to provide needs-led holistic support*...

  • Support Services Coordinator

    9 hours ago

    Dover, Kent, United Kingdom Riverside Group Full time

    Riverside Group is seeking a Casual Support Officer to join our team. As a Casual Support Officer, you will be working from one of our supported services providing support to our customers in a variety of ways.Key Responsibilities:* Carry out assessments to identify and prioritize customer needs* Use SMART goal planning to provide needs-led holistic support*...

  • Pharmaceutical Services Coordinator

    2 weeks ago

    Dover, Kent, United Kingdom White Cliffs Medical Centre Full time

    Job SummaryWhite Cliffs Medical Centre is seeking a highly skilled and experienced Dispenser to join our team. As a key member of our dispensary team, you will be responsible for ensuring the safe and accurate dispensing of medicines to our patients.Key ResponsibilitiesCheck all medicines dispensed to ensure accuracy and qualityDispense medicines to patients...

  • Senior Urban Planner

    4 days ago

    Dover, Kent, United Kingdom Penguin Recruitment Full time

    About the RolePenguin Recruitment is delighted to be supporting a leading independent planning practice based in the UK, recognized for delivering expert planning advice and innovative solutions across a broad spectrum of development projects.This role is ideal for a seasoned planner who is ready to take on more responsibility and contribute to the strategic...

  • Senior Urban Planner

    3 days ago

    Dover, Kent, United Kingdom Penguin Recruitment Full time

    About the RolePenguin Recruitment is delighted to be supporting a leading independent planning practice based in the UK, recognized for delivering expert planning advice and innovative solutions across a broad spectrum of development projects.This role is ideal for a seasoned planner who is ready to take on more responsibility and contribute to the strategic...

  • Senior Urban Planner Position

    4 days ago

    Dover, Kent, United Kingdom Penguin Recruitment Ltd Full time

    About the Role:Penguin Recruitment Ltd is delighted to be supporting a leading independent planning practice based in the UK, recognized for delivering expert planning advice and innovative solutions across a broad spectrum of development projects.This role is ideal for a seasoned planner who is ready to take on more responsibility and contribute to the...

  • Senior Urban Planner Position

    3 days ago

    Dover, Kent, United Kingdom Penguin Recruitment Ltd Full time

    About the Role:Penguin Recruitment Ltd is delighted to be supporting a leading independent planning practice based in the UK, recognized for delivering expert planning advice and innovative solutions across a broad spectrum of development projects.This role is ideal for a seasoned planner who is ready to take on more responsibility and contribute to the...

  • Urban Planning Specialist

    1 week ago

    Dover, Kent, United Kingdom CV Library Full time

    About the RoleWe are seeking a highly skilled and experienced Urban Planning Specialist to join our team at CV Library. As an Urban Planning Specialist, you will play a key role in shaping the future of our communities by delivering expert planning advice and innovative solutions across a broad spectrum of development projects.Key ResponsibilitiesProject...

  • Stockroom Assistant

    2 days ago

    Dover, Kent, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly organized and detail-oriented Stockroom Assistant to join our team at the British Heart Foundation. As a key member of our retail operations, you will play a crucial role in ensuring the smooth flow of donations and inventory in our stores.Key ResponsibilitiesHandle and move the delivery of furniture and appliances that...

  • Stockroom Assistant

    2 days ago

    Dover, Kent, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly organized and detail-oriented Stockroom Assistant to join our team at the British Heart Foundation. As a key member of our retail operations, you will play a crucial role in ensuring the smooth flow of donations and inventory in our stores.Key ResponsibilitiesHandle and move the delivery of furniture and appliances that...

  • Senior Quantity Surveyor

    1 week ago

    Dover, Kent, United Kingdom Taylor Woodrow Full time

    Job SummaryTaylor Woodrow is seeking a highly skilled Senior Quantity Surveyor to join our team on a prestigious infrastructure project. As a key member of our project team, you will be responsible for overseeing the financial aspects of the project, ensuring that it is delivered on time, within budget, and to the required quality standards.Key...