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Advice Line Coordinator

2 months ago

Dover, Kent, United Kingdom Office Angels Full time
About the Role

We are seeking a highly motivated and empathetic individual to join our team as a Helpline Advisor. As a key member of our support team, you will be responsible for providing exceptional customer service to clients, working in a fast-paced environment, and ensuring that all queries are resolved efficiently and effectively.

Key Responsibilities
  • Handle inbound calls from clients, providing support and guidance while adhering to regulatory standards and procedures.
  • Work closely with colleagues and other departments to ensure applications for support are dealt with accurately and swiftly.
  • Support clients following complex safeguarding disclosures, raising concerns with relevant departments and authorities.
  • Provide an exemplary professional service through active listening, verbal, and written communication.
  • Collaborate with the team to achieve organizational targets and KPIs.
Requirements
  • Proven experience in providing exceptional customer service.
  • Demonstrable experience of working in a pressured environment and meeting deadlines.
  • Ability to multitask using multiple systems while communicating verbally.
  • High attention to detail and systematic working, particularly in accurate record keeping and timely records.
  • High level of motivation, resilience, and emotional intelligence.
What We Offer
  • A supportive and expanding team environment.
  • Excellent training and development opportunities.
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.