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Residential Estate Operations Manager
2 months ago
Position Title:
Residential Estate Operations Manager
Abbatt Property Recruitment is a prominent name in the property management sector, dedicated to maintaining the quality of living for our clients across various regions.
We are seeking a seasoned operational leader who has effectively managed a substantial and intricate residential estate featuring multiple amenities. Experience in launching new properties and collaborating with real estate developers will be advantageous.Your role will involve ensuring high service standards while acting as the liaison for residents, clients, and developers, guaranteeing that all facets of the estate are impeccably presented, serviced, and maintained.
This includes establishing and nurturing relationships with the committee of any Residents Association or Management Company, and participating in their meetings as necessary.You will identify and implement ongoing training requirements to enhance team performance, utilizing both internal and external resources, while conducting regular evaluations with direct reports to provide constructive feedback and coaching, ensuring that performance metrics and service level agreements are achieved.
Responsibilities also include monitoring and managing team performance, setting operational guidelines, overseeing leave and absence management, and organizing shift coverage, including emergency cover as needed.
You will be responsible for effective budget management and expenditure reviews, assisting in the formulation of service charges, and preparing bi-monthly financial summary reports for presentation.
Regular meetings with clients, contractors, and residents will be essential to address issues promptly and within agreed timelines.
You will investigate and respond to complaints, collaborating with senior management on escalated issues.Conducting necessary risk assessments, health and safety evaluations, and routine testing will be part of your duties, ensuring that any concerns are addressed within specified timeframes.
You will also oversee the monitoring and management of contractors performing work on the estate, ensuring that both reactive and planned maintenance tasks are executed to a high standard.It is crucial to investigate and report any irregular incidents to the development manager.
You will provide support for emergency inquiries outside of regular office hours, directing team members as appropriate and attending to situations when necessary.
Regular site inspections will be required, with the responsibility to organize remedial actions as needed, ensuring that the property is maintained to a high standard both internally and externally, while achieving all set performance indicators.
Experience managing a development with over 700 units is essential.Benefits include 25 days of annual leave, birthday leave, a 4% pension scheme, critical illness coverage, private medical insurance, and discounted gym memberships.