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Hospitality Ambassador

2 months ago

London, Greater London, United Kingdom St Ermin's Operating UK Limited Full time
About the Role

We are seeking a skilled and charismatic Hospitality Ambassador to join our team at St Ermin's Hotel. As a key member of our Front of House team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities
  • Meet and greet guests upon arrival, providing a warm and personalized welcome.
  • Engage with guests throughout their stay, ensuring their needs are met and exceeded.
  • Manage bookings and reservations, ensuring seamless communication with guests and colleagues.
  • Work collaboratively with the Food and Beverage team to deliver exceptional service and hospitality.
  • Contribute to a positive and inclusive team culture, promoting a culture of Fun, Love, and Energy.
What We Offer
  • A competitive salary and service charge, with opportunities for growth and development.
  • A comprehensive benefits package, including private healthcare, financial advice, and mental health support.
  • A range of perks and discounts, including exclusive retail and restaurant offers.
  • The opportunity to work with a world-renowned hospitality brand and contribute to a dynamic and innovative team.
About Us

St Ermin's Hotel is a leading hospitality brand, committed to delivering exceptional service and creating unforgettable experiences for our guests. We are a London living wage employer, a Workplace Mental Health-chartered Employer, and consistently voted as one of the Best Places to Work in Hospitality.

We are proud to offer a range of benefits and perks, including a staff canteen, private healthcare, and exclusive discounts. Our team is passionate about delivering exceptional service and creating a positive and inclusive work environment.