Data Analyst and Insights Specialist

2 weeks ago

Chester, Cheshire, United Kingdom Marks and Spencer Full time
About the Role

We're seeking a talented Data BI and Insight Analyst to join our team at Marks and Spencer. As a key member of our Business Intelligence team, you'll play a crucial role in helping us drive business growth through data-driven insights.

Key Responsibilities
  • Data Insight Discovery: Gather and analyze data from various channels, including Voice, Chat, Email, and Customer Surveys, to uncover actionable insights.
  • Theme and Root Cause Analysis: Utilize your operational knowledge to detect themes and uncover problems and their root causes.
  • Operational Reporting: Collaborate with the wider BI team to create professional reports that meet business needs, such as advisor performance tracking.
  • Deliver Insights: Provide factual, actionable, and business-focused data to key business units across M&S, driving change and improvement.
  • Drive Improvements: Work with the Business Intelligence Manager to identify root causes and report these as required.
  • Statistical Analysis: Apply statistical analysis and data mining techniques to identify correlations, validate hypotheses, and improve operational performance.
What You'll Need
  • Data Analysis and Reporting: Create easy-to-understand visualizations from large, complex datasets to derive deep insights.
  • Quality Assurance: Ensure the accuracy and integrity of systems & data by conducting regular audits and validations.
About Us

We're committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you're passionate about data analysis and insights, and want to make a real impact at Marks and Spencer, we'd love to hear from you.

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