Client Relations Specialist

1 month ago

Cobham, Surrey, United Kingdom Avery Healthcare Full time

About The Role

Avery Healthcare is seeking a dedicated and dynamic Client Relations Specialist to join our team. This position is an excellent opportunity for individuals who thrive in a customer-focused environment and are passionate about providing exceptional service. As the initial point of contact, you will play a crucial role in creating a warm and inviting atmosphere for potential residents and their families while actively engaging in various marketing and outreach initiatives.

Your primary responsibility will be to assist new clients as they navigate their journey into our care services. This includes maintaining communication from the first inquiry through to follow-up calls, home tours, and ensuring that new residents feel comfortable and supported in their new surroundings. Additionally, you will handle incoming calls and emails, providing timely and accurate responses. This role is pivotal in making a positive impact during what can be a challenging time for families. Attention to detail is essential as you will be responsible for keeping all inquiries organized and up to date. You will also have the opportunity to engage with the local community, enhancing the visibility of our services while embodying our core values of being Proud, Supportive, and Caring.

Your Compensation - Rewarding Team Players Deserve Great Benefits

  • Competitive pay of up to £13.50 per hour
  • Hastee Pay - access your earned wages instantly for greater financial flexibility
  • Holiday pay and additional benefits through our employee discount program
  • Workplace Pension plan
  • Referral bonuses for bringing in new talent
  • Complimentary DBS check and uniform
  • Paid training and e-learning opportunities
  • Recognition and awards for long service
  • Opportunities for career advancement with salary progression
  • Comprehensive staff well-being initiatives

Your Work Environment

  • Flexible scheduling options to accommodate your personal commitments
  • A clear career development pathway with support for obtaining qualifications, linked to salary increases
  • A thorough and supportive onboarding process to ensure you feel confident in your role

Avery #OneFamily Well-being Program

  • Blue Light Card - enjoy discounts at various retailers, restaurants, and attractions
  • Daily celebrations to recognize staff contributions
  • Employee well-being committees
  • Access to mental health first aiders
  • Apprenticeship opportunities
  • Awards recognizing outstanding contributions to the organization

About You

To be successful as a Client Relations Specialist , you should possess a minimum of two years of experience in a sales or customer support role, preferably within the care or hospitality sectors.

Exceptional customer service skills are essential to help ease the concerns of our clients. We value an empathetic yet energetic personality that shines through in every interaction, along with meticulous attention to detail to maintain accurate records.

You should be a natural at building relationships and understanding that our approach is not about hard selling but rather about finding the right fit for families and supporting them throughout their journey. Whether you are conducting tours or organizing community events, your warmth and organizational skills will be key to making a meaningful difference.

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