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Cabin Service Quality Manager

2 months ago

Hounslow, Greater London, United Kingdom Irlam Associates Full time
Job Title: Cabin Service Quality Supervisor

Join our team at Irlam Associates as a Cabin Service Quality Supervisor and take on a challenging role that requires strong leadership skills and attention to detail.

Key Responsibilities:
  • Ensure Delivery of Cleaning Standards: Ensure delivery of cleaning standards in line with service level agreements set out in the commercial agreement.
  • Conduct Final Sweep of Aircrafts: Conduct final sweep of aircrafts on all aircrafts, establishing and rectifying any shortfall.
  • Coach Cleaners: Coach cleaners to enable them to meet and exceed standards.
  • Supervise and Coordinate Cabin Team Members: Supervise and coordinate the activities of cabin team members to ensure compliance with company policies and industry regulations.
People Management:
  • Manage, Coach, and Mentor Team Leaders: Effectively manage, coach, and mentor team leaders to meet service level agreements.
  • Ensure Absence Management: Responsible for ensuring absence management processes are effectively managed for cabin cleaners and team leaders.
  • Escalate Absence: Escalating any absence to HR support and / or contract administrator should triggers be met.
Health and Safety Responsibilities:
  • Follow Group and Company Policies: Always follow Group and company policies and procedures.
  • Report Deficiencies: Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
  • Use Work Equipment Properly: Use all work equipment and personal PPE properly and in accordance with training received.

About Irlam Associates: Irlam Associates is a leading provider of secure cleaning and related services to British Airways at London Heathrow Airport. We are committed to delivering exceptional service and maintaining the highest standards of quality and safety.