Assistant Claims Manager
4 days ago
AXA XL is seeking an experienced Assistant Claims Manager to join our team in Ipswich, UK. As an Assistant Claims Manager, you will be responsible for managing a small claims team within the motor claims department and providing support to the Motor Claims Manager in the day-to-day running of the team.
Key Responsibilities:- Manage a small claims caseload and provide guidance, instruction, and clear development pathways to direct reports.
- Pro-actively manage a small claims caseload and provide guidance, instruction, and clear development pathways to direct reports.
- Lead by example to deliver technical expertise and audit excellence for all direct reports.
- Demonstrate pro-activity throughout the claim lifecycle for all claims, owned and referred.
- Collaborate with Claims Leadership, including AXA Group Management, Claims Handlers, Underwriters, Actuaries, Legal, CDAG, and other departments to deliver the best customer experience, internally and externally.
- Manage and oversee key partners, ensuring quality of service in all jurisdictions and compliance with contractual obligations.
- Manage and oversee other partners in all jurisdictions, including Adjusters, Lawyers, and other experts, facilitating delivery of the service level committed to.
- Manage your own portfolio of claims and oversee those of your direct reports, including trend analysis, large loss reporting, Watchlist, and RTM meetings.
- Assist the Motor Claims Management Team with strategic relationships with Brokers, clients, Actuaries, Practice, and Underwriters relative to the portfolio.
- Work with the Delegated team and Claims Management on deliverables for the Group Standard requirements, ensuring effective implementation and oversight throughout.
- Enhance and develop relationships with delegated partners to ensure service delivery.
- Work with Delegated Authority Team to review and improve documentation and process for onboarding, oversight, and removal of key partners.
- Support underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.
- Review, evaluate, and manage external vendor relationships by portfolio.
- Oversight of Enterprise Shared Services, including monitoring progress, providing advice, and guidance to ensure high customer service levels are maintained.
- Maintain necessary reporting and controls across the team and ensure the AXA XL Claim Alert process is followed.
- Drive a culture of continuous improvement and learning.
- Work with Management, Claims Legal, and handlers to identify and select appropriate counsel and pro-actively manage litigation strategy on largest/complex claims.
- Manage workload and resource allocation across direct reports, considering expertise, claim complexity, workload, and other considerations.
- Assist Motor Claims Manager to project manage key initiatives within the product line and execute within agreed timescales.
- Active participation and accountability for the Quality Review Process for the area of responsibility, continually looking for ways to improve.
- Provide superior customer service to policyholders and brokers and ensure the same high customer service standards are upheld by all colleagues.
- Focus on direct reports' performance, development, and success, actively involving technical coaching and wider development, including identification and progression of high performers and promotion of a culture of constructive feedback within the team.
- Participate in Extended Claims Leadership meetings as well as on global strategic projects as required.
- Validate and authorize absence on the team during Manager's absence, ensuring calendars and records are up to date.
- ACII or Bachelor's degree desired but not essential.
- Experience in handling Accident Damage and Third Party Property Damage, including Credit Hire.
- Experience influencing and leading the Market.
- Good knowledge of the UK legal framework.
- Experience implementing new market initiatives and managing change.
- Project management and performance delivery.
- Experience in completing internal audits.
- Influencing & Negotiation.
- Critical & Strategic Thinking.
- Communication.
- Organisation.
- Continuous Improvement.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don't just provide re/insurance, we reinvent it.
We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.
We partner with those who move the world forward, with an innovative and flexible approach to risk solutions.
-
Assistant Claims Manager
7 days ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Assistant Claims ManagerAXA XL is seeking an experienced Assistant Claims Manager to join our team in Ipswich, UK. As an Assistant Claims Manager, you will be responsible for managing a small claims team within the motor claims department and providing support to the Motor Claims Manager in the day-to-day running of the team.Key...
-
Assistant Claims Manager
7 days ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Assistant Claims ManagerAXA XL is seeking an experienced Assistant Claims Manager to join our team in Ipswich, UK. As an Assistant Claims Manager, you will be responsible for managing a small claims team within the motor claims department and providing support to the Motor Claims Manager in the day-to-day running of the team.Key...
-
Assistant Claims Manager
20 hours ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Assistant Claims ManagerAXA Group is seeking an experienced Assistant Claims Manager to join our team. As a key member of our Motor Claims department, you will be responsible for managing a small claims team and providing support to the Motor Claims Manager in the day-to-day running of the team.Key Responsibilities:Manage a small claims caseload...
-
Assistant Claims Manager
22 hours ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Assistant Claims ManagerAXA Group is seeking an experienced Assistant Claims Manager to join our team. As a key member of our Motor Claims department, you will be responsible for managing a small claims team and providing support to the Motor Claims Manager in the day-to-day running of the team.Key Responsibilities:Manage a small claims caseload...
-
Claims Management Assistant
1 month ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeClaims Management Assistant - Motor Sector As a Claims Management Assistant, you will oversee a dedicated claims team within the motor insurance division, providing essential support to the Claims Manager in the daily operations of the team. This includes managing incoming tasks, resource distribution, and engaging with Underwriters and various...
-
Claims Management Assistant
1 month ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeAssistant Claims Manager - Motor - UK As an Assistant Claims Manager, you will oversee a small team within the motor claims division, providing essential support to the Motor Claims Manager in the daily operations of the team. This includes managing incoming tasks, resource distribution, and engaging with Underwriters and other stakeholders related to...
-
Claims Management Assistant
1 month ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeAssistant Claims Manager - Motor - UK As an Assistant Claims Manager, you will oversee a small team within the motor claims division, providing essential support to the Motor Claims Manager in the daily operations of the team. This includes managing incoming tasks, resource distribution, and engaging with Underwriters and various stakeholders associated...
-
Assistant Claims Manager
2 weeks ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Assistant Claims ManagerWe are seeking an experienced Assistant Claims Manager to join our Motor Claims team. As a key member of our team, you will be responsible for managing a small claims team and providing support to the Motor Claims Manager in the day-to-day running of the team.Key Responsibilities:Manage a small claims caseload and provide...
-
Assistant Claims Manager
2 weeks ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Assistant Claims ManagerWe are seeking an experienced Assistant Claims Manager to join our Motor Claims team. As a key member of our team, you will be responsible for managing a small claims team and providing support to the Motor Claims Manager in the day-to-day running of the team.Key Responsibilities:Manage a small claims caseload and provide...
-
Claims Management Professional
2 weeks ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob DescriptionJob Title: Claims Management ProfessionalJob Summary:We are seeking a highly skilled Claims Management Professional to join our team at AXA Group. As an Assistant Claims Manager - Motor Claims, you will be responsible for managing a small claims team within the motor claims department and providing support to the Motor Claims Manager in the...
-
Claims Management Professional
2 weeks ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob DescriptionJob Title: Claims Management ProfessionalJob Summary:We are seeking a highly skilled Claims Management Professional to join our team at AXA Group. As an Assistant Claims Manager - Motor Claims, you will be responsible for managing a small claims team within the motor claims department and providing support to the Motor Claims Manager in the...
-
Claims Adjuster
6 days ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeClaims Adjuster Job DescriptionAt AXA XL, we're seeking a skilled Claims Adjuster to join our Marine Claims team. As a Claims Adjuster, you'll play a critical role in managing and resolving claims within our portfolio of Hull, Cargo, and Liability claims for our customers worldwide.Key Responsibilities:Receiving claims notifications, assessing estimates, and...
-
Claims Adjuster
6 days ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeClaims Adjuster Job DescriptionAt AXA XL, we're seeking a skilled Claims Adjuster to join our Marine Claims team. As a Claims Adjuster, you'll play a critical role in managing and resolving claims within our portfolio of Hull, Cargo, and Liability claims for our customers worldwide.Key Responsibilities:Receiving claims notifications, assessing estimates, and...
-
Claims Adjuster
15 hours ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Claims AdjusterWe are seeking a skilled Claims Adjuster to join our Marine Claims team at AXA XL. As a Claims Adjuster, you will play a critical role in managing and resolving claims within our portfolio of Hull, Cargo, and Liability claims for our customers across the globe.Key Responsibilities:Receiving claims notifications, assessing estimates,...
-
Claims Adjuster
5 days ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Claims AdjusterAXA XL is seeking a skilled Claims Adjuster to join our Marine Claims team. As a Claims Adjuster, you will play a critical role in managing and resolving claims within our portfolio of Hull, Cargo, and Liability claims for our customers across the globe.Key Responsibilities:Receiving claims notifications, assessing estimates, and...
-
Claims Adjuster
5 days ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Claims AdjusterAXA XL is seeking a skilled Claims Adjuster to join our Marine Claims team. As a Claims Adjuster, you will play a critical role in managing and resolving claims within our portfolio of Hull, Cargo, and Liability claims for our customers across the globe.Key Responsibilities:Receiving claims notifications, assessing estimates, and...
-
Claims Adjuster
18 hours ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Claims AdjusterWe are seeking a skilled Claims Adjuster to join our Marine Claims team at AXA XL. As a Claims Adjuster, you will play a critical role in managing and resolving claims within our portfolio of Hull, Cargo, and Liability claims for our customers across the globe.Key Responsibilities:Receiving claims notifications, assessing estimates,...
-
Claims Adjuster
20 hours ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeClaims Adjuster RoleWe are seeking a skilled Claims Adjuster to join our Property & Casualty Claims Department in Ipswich, UK. As a Claims Adjuster, you will play a critical role in handling complex claims and providing exceptional customer service to our clients.Key Responsibilities:Manage a portfolio of claims up to a pre-determined authority level,...
-
Claims Adjuster
17 hours ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeClaims Adjuster RoleWe are seeking a skilled Claims Adjuster to join our Property & Casualty Claims Department in Ipswich, UK. As a Claims Adjuster, you will play a critical role in handling complex claims and providing exceptional customer service to our clients.Key Responsibilities:Manage a portfolio of claims up to a pre-determined authority level,...
-
Complex Claims Manager
3 weeks ago
Ipswich, Suffolk, United Kingdom Stride Resource Management Ltd Full timeWe are seeking an exceptional and experienced Senior Claims Professional to join our client's Large Loss Team as a Senior Claims Technician. This role offers the opportunity to manage a portfolio of complex and high-value property claims, ensuring that each case is handled with the utmost professionalism and expertise.In this role, you will be at the...
