Facilities Helpdesk Manager

2 weeks ago

Wembley, United Kingdom Options Resourcing Full time
Job Summary

We are seeking a highly organized and detail-oriented Facilities Helpdesk Administrator to join our team at Options Resourcing. As a key member of our Helpdesk Team, you will be responsible for providing exceptional support to our Engineers, Contract Managers, and clients.

Key Responsibilities
  • Manage the Helpdesk Team and provide first point of contact for all phone queries and Support Centre Inbox communications.
  • Deal with callouts for all contracts across the company, using CAFM Systems to raise POs, chase updates, and job reports.
  • Quote and book additional works, ensuring timely and efficient completion.
  • Support Engineers and Contract Managers in day-to-day requirements, including raising purchase orders for material goods and subcontractor works.
  • Liaise with the client team to ensure proactive support of their requirements and monitor the progress of reactive callouts.
  • Assist in managing sub-contractor visits and convey the Company's core values of respect, trust, communication, care, and commitment.
  • Open and close reactive jobs on the client portal and continually monitor and develop local administration processes and procedures.
Requirements
  • Good communication and numeracy skills.
  • Computer literate with knowledge of Word/Excel.
  • Good time management skills and management experience.
  • Client-facing skills and experience in a similar environment.
  • Good attention to detail and experience in raising purchase orders.
  • Understanding of Health and Safety Legislation and ability to work in a fast-paced environment.
  • Ambitious and quick learner with some knowledge of CAFM systems.
What We Offer

We provide full training and support to ensure you have everything you need to excel in this role. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply.

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