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Cabin Service Quality Manager

2 months ago

Hounslow, Greater London, United Kingdom Staffing Match - London Industrial Full time
About the Role

We are seeking a highly skilled and experienced Cabin Service Quality Supervisor to join our team at Staffing Match - London Industrial. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and service delivery in our facilities around Heathrow Airport.

Key Responsibilities
  • Ensure delivery of cleaning standards in line with service level agreements
  • Conduct final sweeps of aircrafts to establish and rectify any shortfall
  • Coach cleaners to enable them to meet and exceed standards
  • Supervise and coordinate the activities of cabin team members to ensure compliance
  • Monitor and maintain the cleanliness and appearance of cabins, restrooms, and other common areas
  • Conduct regular inspections to identify maintenance and repair needs, and coordinate with appropriate teams to address any issues
  • Manage and resolve customer complaints or concerns in a timely and professional manner
  • Maintain a safe working environment at all times
  • Develop and implement standard operating procedures to improve efficiency and productivity
  • Train and onboard new hires, including providing guidance on company policies and procedures and ensuring compliance with safety regulations
Requirements
  • Effectively manage, coach and mentor team leaders to meet service level agreements
  • Responsible for ensuring absence management processes are effectively managed for cabin cleaners and team leaders
  • Escalate any absence to HR support and/or contract administrator should triggers be met
  • Ensure employees, under your control, sign on and off, appropriately and correctly in accordance with Company Policy and Procedures
  • Ensure that employees perform their jobs effectively
  • Follow good management practices, including effective appraisals and assessment, to achieve optimum staff performance, timekeeping, development and retention
  • Excellent work ethic
  • Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary
  • Ensure all paperwork is managed and processed in line with GDPR (General Data Protection Regulation)
  • Strong communication skills
Benefits
  • Mortgage references
  • Career development opportunities
  • Pension scheme
  • Up to 28 days of annual leave per year
  • Overtime available for those who desire it
  • Secure on-going work all year round
  • Permanent contract opportunity