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    {"title": "Visitor Experience Specialist", "content": "About the RoleWe are seeking a skilled and enthusiastic Visitor Experience Specialist to join our team at Scotney Castle. As the public face of our properties, you will provide a warm and welcoming experience for our visitors, answering their questions and ensuring they have an enjoyable and memorable...

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Visitor Services Assistant x 2

3 months ago

Tunbridge Wells, Kent, United Kingdom The National Trust Full time
Visitor Services Assistant x 2

Overview

***INTERNAL APPLICANTS ONLY PLEASE***
We are excited to present an opportunity for you to become a part of our team as a Visitor Services Assistant.

In this role, you will engage with guests across various areas, assisting different teams in providing exceptional customer service.
Compensation: £11.50 per hour
Contract Type: Fixed-term until 30th September 2025
Work Schedule: This position is hourly paid and fixed-term. While we strive to maintain a consistent work schedule, flexibility is essential as adjustments may be required to meet the operational needs of the organization. We will provide as much notice as possible for any changes. Expect to primarily work during weekends and public holidays.
Interviews: Specific dates will be communicated.
For this position, candidates will complete an online assessment instead of submitting a CV or application form. This process will help us understand your strengths and provide further insights into the role.

Work Environment

Reporting to the Welcome Manager, you will be part of a dedicated team of 12 at our esteemed location.

Key Responsibilities

As a Visitor Services Assistant, you will play a vital role in supporting various teams by welcoming and assisting our guests. Each day will present new opportunities to interact with diverse individuals and contribute to various visitor services. Your tasks may include greeting guests upon arrival, replenishing merchandise in the shop, and maintaining cleanliness in the café. Most importantly, you will engage with visitors, addressing their inquiries to ensure they have a fulfilling experience. This position is ideal for individuals who are passionate about delivering outstanding customer service and eager to learn about visitor operations.

Candidate Profile

We invite applications from individuals who are:

  • Customer-oriented with a positive demeanor
  • A collaborative team member, yet capable of working independently
  • Organized and adaptable to changing circumstances
  • Eager to acquire new skills


Benefits

The National Trust is committed to the principle of 'For everyone, for ever.' We are dedicated to fostering an inclusive culture where all individuals feel valued and represented. We celebrate diversity and strive to ensure that our teams reflect the communities we serve.


• Comprehensive pension scheme of up to 10% of basic salary


• Complimentary access to National Trust properties for you, a guest, and your children (under 18)


• Rental deposit loan program


• Season ticket loan options


• Electric vehicle leasing scheme


• Employee discounts on various services including gym memberships and shopping


• Generous holiday allowance up to 32 days based on length of service, with an option to purchase additional leave, subject to meeting minimum criteria.


• Flexible working arrangements whenever feasible


• Employee assistance program


• Free parking at most National Trust locations

Click here to explore more about the benefits we offer to support our team members.