Climate Change and Energy Specialist

1 month ago


London, Greater London, United Kingdom Octopus Energy Full time
About the Role

We're seeking a dedicated and passionate individual to join our team as a Climate Change and Energy Advisor. As a key member of our Operations team, you'll play a vital role in helping our customers navigate the challenges of the energy crisis.

As a Climate Change and Energy Advisor, you'll be responsible for providing exceptional customer service, handling challenging questions about energy costs, and offering reassuring advice to customers across the country. You'll work closely with our team to develop creative solutions to complex problems, ensuring our customers receive the best possible experience.

We're committed to building an inclusive culture that values diversity, enthusiasm, and unique perspectives. Our team is passionate about disrupting the energy industry and humanizing the customer service experience. If you're excited about making a positive impact and committed to sustainability, we want to hear from you.

Key Responsibilities
  • Deliver end-to-end customer service, taking full responsibility for all issues that arise.
  • Work collaboratively with our team to develop and implement creative solutions to complex problems.
  • Provide exceptional customer service, handling challenging questions and offering reassuring advice.
  • Contribute to the development of our inclusive culture, promoting diversity and unique perspectives.
  • Stay up-to-date with industry developments and best practices, ensuring our customers receive the best possible experience.
What We Offer

We're proud to offer a range of benefits, including:

  • A competitive salary of £27,000.
  • A comprehensive training program, ensuring you have the skills and knowledge to excel in your role.
  • A dynamic and inclusive work environment, where you'll be encouraged to grow and develop.
  • A range of benefits, including an OE Group Share Scheme, free breakfast, cycle to work scheme, and EV salary sacrifice.

We're an equal opportunities employer, committed to building a diverse and inclusive team. If you're passionate about making a positive impact and committed to sustainability, we want to hear from you.



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