Customer Service Representative

2 days ago


Craigavon, United Kingdom Kingspan Water and Energy Full time
Job Summary

We are seeking a highly skilled and experienced Customer Relationship Management Executive to join our team at Kingspan Water and Energy. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and complaints.
  • Work closely with internal teams to resolve customer issues and improve service delivery.
  • Develop and maintain a thorough knowledge of customer products and services.
  • Ensure accurate and up-to-date customer information is maintained.
  • Collaborate with colleagues to achieve customer service targets and KPIs.
  • Provide ongoing support to team members and management.
Requirements
  • 5 GCSEs at pass level (Grade C or above).
  • Minimum 2 years' experience working in a sales/customer service environment.
  • Strong customer focus and attention to detail.
  • Proven track record of delivering results in a timely and professional manner.
  • Excellent communication skills, both verbal and written.
  • Excellent time management skills and ability to adhere to timelines.
Desirable Criteria
  • Third Level Qualification e.g. a Degree, HND, HNC.
  • Experience in using Infor LN, CRM, ERP & ticketing systems.
  • Background in tier one technical support or aftersales position.
  • Second European Language – preferably French and/or Spanish.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

This is a fixed-term contract for 12 months, with the possibility of extension or permanent employment.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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