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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Relationship Management Executive to join our team at Kingspan Water and Energy. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities- Provide timely and effective responses to customer inquiries and complaints.
- Work closely with internal teams to resolve customer issues and improve service delivery.
- Develop and maintain a thorough knowledge of our products and services to provide accurate information to customers.
- Log and track customer interactions to ensure effective issue resolution and customer satisfaction.
- Collaborate with the production site and transport department to ensure timely despatch of orders and collection/returns.
- Work with engineers and sub-contractors to ensure KPIs for resolution are met.
- Complete daily/weekly reports to monitor service delivery and customer satisfaction.
- Ensure procedures and compliance requirements are adhered to.
- Provide ongoing support to team members and management.
- 5 GCSEs at pass level (Grade C or above).
- Minimum 2 years' experience working in a Sales/Customer Service environment involving Sales Order Processing, Complaint Resolution, Reporting, etc.
- Strong customer focus and attention to detail.
- Proven track record of delivering results in a timely and professional manner.
- Knowledge of MS Word/Excel and excellent keyboard skills.
- Excellent communication skills, both verbal and written, are central to this role when conversing with customers.
- Excellent time management skills and proven ability to adhere to timelines.
- Third Level Qualification e.g. a Degree, HND, HNC.
- Experience in using Infor LN, CRM, ERP & ticketing systems.
- Background in tier one technical support or aftersales position.
- Second European Language – preferably French and/or Spanish.
This is a fixed-term contract for 12 months. The successful candidate will be required to work from our head office in Portadown and will be expected to commute or relocate before starting work.
