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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Coordinator to join our team at RGB Recruitment. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders through effective communication and interpersonal skills.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and efficient manner.
- Record-Keeping: Maintain accurate and up-to-date records of customer interactions and transactions.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives.
- Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional customer experiences.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve customer complaints and issues in a fair and efficient manner.
- Technical Skills: Proficient in Microsoft Office and other relevant software applications.
- Competitive Salary: A competitive salary, ranging from £23k - £28k, depending on experience.
- Benefits: A range of benefits, including a 30-minute lunch break and the opportunity to work from home up to 2 days a week.
- Professional Development: Opportunities for professional development and growth within the company.