Hospitality Operations Manager

1 week ago


Portsmouth, Portsmouth, United Kingdom Marriott International, Inc. Full time

Job Summary

The Portsmouth Marriott Hotel is seeking a highly skilled and experienced Events Team Leader/Event Support Expert to join our team. As a key member of our hospitality operations, you will be responsible for delivering exceptional service and ensuring a seamless experience for our guests.

Key Responsibilities

  • Lead Shifts and Team Members
    • Supervise and motivate a team of banqueting staff to ensure excellent service delivery.
    • Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Prepare for Events
    • Coordinate with the kitchen and other departments to ensure all necessary supplies and equipment are available.
    • Prepare coffee breaks, carts, and stations with appropriate supplies.
  • Communicate with Guests and Team Members
    • Communicate clearly and effectively with guests and team members to ensure their needs are met.
    • Address any issues or concerns in a professional and courteous manner.
  • Support Restaurant and Bar Operations
    • Work closely with the Restaurant and Bar team to ensure seamless service delivery.
    • Support the delivery of our amazing range of conference and events.
  • Organize Daily Operations
    • Organize the day-to-day running of events to ensure a smooth and seamless operation.
    • Coordinate with the Sales and Events department to ensure all events are well-planned and executed.

Requirements

  • Experience and Skills
    • Proven experience in a similar role, preferably in the hospitality industry.
    • Excellent communication and leadership skills.
    • Ability to work well under pressure and prioritize tasks effectively.
  • Personal Qualities
    • Proactive and reliable, with a strong work ethic.
    • Ability to work flexible hours, including weekends and bank holidays.

Benefits

  • Competitive Pay and Benefits
    • Hourly rate of pay ensuring you are paid for every hour worked.
    • Meals and discounts on food and beverages.
    • Travel discounts and opportunities for career advancement.
  • Professional Development
    • Comprehensive training and development programs.
    • Opportunities for career progression and advancement.


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