Hospitality Operations Manager
1 week ago
Job Summary
The Portsmouth Marriott Hotel is seeking a highly skilled and experienced Events Team Leader/Event Support Expert to join our team. As a key member of our hospitality operations, you will be responsible for delivering exceptional service and ensuring a seamless experience for our guests.
Key Responsibilities
- Lead Shifts and Team Members
- Supervise and motivate a team of banqueting staff to ensure excellent service delivery.
- Lead by example, demonstrating a strong work ethic and commitment to excellence.
- Prepare for Events
- Coordinate with the kitchen and other departments to ensure all necessary supplies and equipment are available.
- Prepare coffee breaks, carts, and stations with appropriate supplies.
- Communicate with Guests and Team Members
- Communicate clearly and effectively with guests and team members to ensure their needs are met.
- Address any issues or concerns in a professional and courteous manner.
- Support Restaurant and Bar Operations
- Work closely with the Restaurant and Bar team to ensure seamless service delivery.
- Support the delivery of our amazing range of conference and events.
- Organize Daily Operations
- Organize the day-to-day running of events to ensure a smooth and seamless operation.
- Coordinate with the Sales and Events department to ensure all events are well-planned and executed.
Requirements
- Experience and Skills
- Proven experience in a similar role, preferably in the hospitality industry.
- Excellent communication and leadership skills.
- Ability to work well under pressure and prioritize tasks effectively.
- Personal Qualities
- Proactive and reliable, with a strong work ethic.
- Ability to work flexible hours, including weekends and bank holidays.
Benefits
- Competitive Pay and Benefits
- Hourly rate of pay ensuring you are paid for every hour worked.
- Meals and discounts on food and beverages.
- Travel discounts and opportunities for career advancement.
- Professional Development
- Comprehensive training and development programs.
- Opportunities for career progression and advancement.
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