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Customer Support Specialist

1 month ago

Manchester, United Kingdom CPM Engineering Full time
Customer Support Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Maximize sales of all company services into existing customers and prospective customers
  • Implement marketing schedules as directed by the General Manager
  • Creation of marketing information and sending to prospects and customers
  • Locating and calling prospects to make appointments
  • Identify key drivers within customers
  • Make customers aware of the company's services into existing accounts
  • Monitor sales revenues for customers and act to maximize sales
  • Customer services calls with telephone planning
  • Maintain the company's CRM
  • Weekly/monthly reporting of activity
Requirements:
  • Previous experience in a similar customer support environment
  • Enjoy speaking to people
  • Not afraid of telephone rejection
  • Be a strong advocate for the customer and company
  • Strong communicator, both verbally and written
  • Understanding of the company's products & services. Engineering knowledge is an advantage
  • Be highly committed, well-motivated, and committed to the objectives of the business

If you have the customer service skills and experience to be successful in this role, we would love to hear from you.