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Residences Receptionist
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About Park Hyatt London River Thames Residences
We are seeking a highly skilled and experienced Residences Receptionist to join our team at Park Hyatt London River Thames Residences. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our residents.
Key Responsibilities:
- Be the first point of contact for our residents and assist them throughout their stay
- Create positive connections and understand their requirements, ensuring high levels of satisfaction and exceeding their expectations
- Liaise and work closely with other departments such as Housekeeping, Security and Engineering
- Manage phone, email, and in-person requests, anticipating resident needs
- Provide residents and their guests with property facilities and local area information, including events and activities
- Support with Front Office related activities at the Park Hyatt London River Thames Hotel
About You:
We are looking for an individual with previous experience in a similar role within hospitality or residential environment. Excellent verbal and written communication skills are essential. You should be able to work well under pressure and have a strong attention to detail.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
About Hyatt:
At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing guide everything we do. We are passionate about diversity, equity and inclusion and strive to create a workplace where everyone feels valued and respected.
