Clinical Services Coordinator
2 weeks ago
Location: Glasgow City Centre
Hours: 40 hours per week, office based
Competitive salary & benefits
At Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our commitment to investing in our people and technology has earned us the trust of millions of patients over 34 years.
Our team works together to achieve excellence, supporting each other and upholding a culture of care, trust, and integrity. This extends to our local communities through various charitable and environmental projects.
We are seeking a skilled Complaints Handler to join our Clinical Services team at our Head Office in Glasgow city centre.
As the primary point of contact for patients with service-related queries, you will be responsible for guiding patients through their journey while delivering exceptional customer service. You will work closely with colleagues to ensure patients receive excellent care, supported by experienced clinicians.
Key responsibilities include:
- Collaborating with the Patient Care Manager to address patient concerns and complaints
- Managing patient concerns and complaints in compliance with company policies, ensuring timely care and follow-up
- Continuously monitoring and improving the quality of care provided to patients
Essential skills:
- Proven experience in handling customer service-related issues and complaints
- Attention to detail
- Ability to positively influence outcomes by working closely with colleagues
- Excellent time management skills and ability to prioritize multiple tasks
- Effective written and verbal communication
- Proficiency in Microsoft Office applications
Previous customer service experience and understanding of complaint management models are preferred, although training will be provided. Proficiency in Microsoft Office applications and the ability to acquire new IT skills are required.
We are looking for individuals who are articulate, presentable, diligent, and detail-oriented. You should be motivated to achieve and willing to learn and progress within Optical Express. You will be able to demonstrate a high level of confidentiality, integrity, and discretion at all times. You will enjoy working closely with other members of your team and with colleagues across different areas of the business, ensuring effective collaboration to resolve issues and influence outcomes.
-
Clinical Services Coordinator
2 weeks ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeJob Title: Clinical Services CoordinatorLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team is committed to a culture of care, trust, and integrity.We are seeking a skilled Clinical Services Coordinator to...
-
Clinical Services Coordinator
1 week ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeJob Title: Clinical Services CoordinatorLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team works together to achieve excellence, supporting each other and respecting our differences. We focus on doing what...
-
Clinical Data Coordinator
3 weeks ago
Glasgow, Glasgow City, United Kingdom Nhs Scotland Full timeLocal Area Coordinator - Scottish Trauma Audit GroupNHS Scotland is a leading healthcare provider in the UK, employing over 40,000 staff across various clinical and non-clinical professions. We deliver a wide range of services, including acute hospital, primary, community, and mental health care, to a population of over 1.2 million.The Scottish Trauma Audit...
-
Clinical Data Coordinator
3 weeks ago
Glasgow, Glasgow City, United Kingdom Nhs Scotland Full timeLocal Area Coordinator - Scottish Trauma Audit GroupNHS Scotland is a leading healthcare provider in the UK, employing over 40,000 staff across various clinical and non-clinical professions. We deliver a wide range of services, including acute hospital, primary, community, and mental health care, to a population of over 1.2 million.The Scottish Trauma Audit...
-
Clinical Data Coordinator
3 weeks ago
Glasgow, Glasgow City, United Kingdom Nhs Scotland Full timeLocal Area Coordinator - Scottish Trauma Audit GroupNHS Scotland is a leading healthcare provider in the UK, employing over 40,000 staff across various clinical and non-clinical professions. We deliver a wide range of services, including acute hospital, primary, community, and mental health care, to a population of over 1.2 million.The Scottish Trauma Audit...
-
Clinical Data Coordinator
3 weeks ago
Glasgow, Glasgow City, United Kingdom Nhs Scotland Full timeLocal Area Coordinator - Scottish Trauma Audit GroupNHS Scotland is a leading healthcare provider in the UK, employing over 40,000 staff across various clinical and non-clinical professions. We deliver a wide range of services, including acute hospital, primary, community, and mental health care, to a population of over 1.2 million.The Scottish Trauma Audit...
-
Clinical Data Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Nhs Scotland Full timeLocal Area Coordinator - Scottish Trauma Audit GroupNHS Scotland is a leading healthcare provider in the UK, employing over 40,000 staff across various clinical and non-clinical professions. We deliver a wide range of services, including acute hospital, primary, community, and mental health care, to a population of over 1.2 million.The Scottish Trauma Audit...
-
Clinical Data Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Nhs Scotland Full timeLocal Area Coordinator - Scottish Trauma Audit GroupNHS Scotland is a leading healthcare provider in the UK, employing over 40,000 staff across various clinical and non-clinical professions. We deliver a wide range of services, including acute hospital, primary, community, and mental health care, to a population of over 1.2 million.The Scottish Trauma Audit...
-
Clinical Services Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeJob Title: Complaints Handler – Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team is committed to a culture of care, trust, and integrity, extending to our local communities through...
-
Clinical Services Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeJob Title: Complaints Handler – Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team is committed to a culture of care, trust, and integrity, extending to our local communities through...
-
Clinical Services Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeJob Title: Complaints Handler – Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team is committed to a culture of care, trust, and integrity, extending to our local communities through...
-
Clinical Services Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeJob Title: Complaints Handler – Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team is committed to a culture of care, trust, and integrity, extending to our local communities through...
-
Clinical Unit Coordinator
1 week ago
Glasgow, Glasgow City, United Kingdom Advinia Care Homes Limited Full timeClinical Unit CoordinatorAdvinia Care Homes Limited is seeking a dedicated and experienced Clinical Unit Coordinator to join their team at Golfhill Care Home in Glasgow. As a Clinical Unit Coordinator, you will be responsible for coordinating the daily operational running of each unit across the care home site, ensuring that care is delivered in line with...
-
Clinical Services Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeJob Title: Complaints Handler – Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our commitment to investing in our people and technology has earned us the trust of millions of patients over 34...
-
Clinical Services Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeJob Title: Complaints Handler – Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our commitment to investing in our people and technology has earned us the trust of millions of patients over 34...
-
Patient Services Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Nuffield Health Brentwood Full timeJob Title: Patient Services CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at Nuffield Health Glasgow Hospital. As a key member of our administrative team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.Key...
-
Patient Services Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Nuffield Health Brentwood Full timeJob Title: Patient Services CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at Nuffield Health Glasgow Hospital. As a key member of our administrative team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.Key...
-
Operations Leadership Support Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Lloyds Pharmacy Clinical Homecare Limited. Full timeAbout The RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Operations Leadership Support Administrator. In this role, you will play a crucial part in ensuring the smooth operations of our Warehouse support team, facilitating efficient communication and providing administrative support.Key ResponsibilitiesProvide...
-
Operations Leadership Support Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Lloyds Pharmacy Clinical Homecare Limited. Full timeAbout The RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Operations Leadership Support Administrator. In this role, you will play a crucial part in ensuring the smooth operations of our Warehouse support team, facilitating efficient communication and providing administrative support.Key ResponsibilitiesProvide...
-
Patient Services Coordinator
1 week ago
Glasgow, Glasgow City, United Kingdom Nuffield Health Full timePatient Services CoordinatorNuffield Health Glasgow Hospital is seeking a highly skilled Patient Services Coordinator to provide vital support and forge strong relationships with patients and customers. As a key member of our team, you will be responsible for handling customer enquiries, communicating with customers, and providing information about hospital...