Duty Manager

23 hours ago

Wokingham, Wokingham, United Kingdom whitbread Full time

We're seeking a skilled Duty Manager to lead our team at Premier Inn in Wokingham Town Centre. As a key member of our leadership team, you'll be responsible for ensuring exceptional customer experiences, managing hotel operations, and driving business growth.

Key Responsibilities:

  • Manage a winning partnership between our leadership and housekeeping teams to deliver a welcoming, safe, and brilliant hotel experience.
  • Develop and implement strategies to drive customer satisfaction, loyalty, and retention.
  • Lead by example, promoting a culture of excellence, teamwork, and continuous improvement.
  • Collaborate with colleagues to achieve business objectives, including revenue growth, customer satisfaction, and employee engagement.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence.

What We Offer:

  • A competitive salary and benefits package, including a Whitbread Benefits card offering up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
  • A comprehensive training and development program to support your career growth and success.
  • A dynamic and supportive work environment that values diversity, inclusion, and employee well-being.
  • Opportunities for career advancement and professional development within our business.

Requirements:

  • Proven experience in a similar role, with a strong track record of delivering exceptional customer experiences and driving business growth.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions and drive results.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Why Whitbread?

We're a leading hospitality business, committed to delivering exceptional customer experiences and driving business growth. Our team is passionate about providing a warm welcome, simple administration, and clear career paths for our employees. Join us and be part of a dynamic and supportive work environment that values diversity, inclusion, and employee well-being.

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