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Pre-Sales and Technical Expert
2 months ago
We are seeking a highly skilled Pre-Sales and Technical Advisor to join our team at Macildowie Recruitment and Retention. As a key member of our organization, you will play a vital role in providing expert assistance and support to our clients and internal stakeholders.
Key Responsibilities:- Provide technical guidance and support to clients and internal stakeholders on pre-sales inquiries.
- Manage phone and email inquiries efficiently, addressing technical support needs and handling engineering queries.
- Maintain a comprehensive understanding of all pre-sales processes and protocols.
- Issue quotations and follow up on them diligently.
- Stay up-to-date with our commercial, domestic, and renewables product offerings.
- Support spare parts sales initiatives and attend training sessions as required.
- Assist in resolving inquiries related to warranties, commissioning, and complaints.
- Identify optimal solutions for clients and communicate them effectively.
- Cultivate effective communication channels with clients and partners.
- Continuously expand your expertise in technical specifications, product usage, and maintenance.
- Navigate and utilize various in-house systems accurately.
- Foster cross-team collaboration and develop a comprehensive understanding of all roles within the organization.
- Participate in promotional events as appropriate.
- Demonstrable experience in engaging with end-users in a pre-sales/technical support environment.
- A natural forward planner, highly motivated, and committed to delivering exceptional customer service.
- The ability to thrive under pressure, displaying methodical and highly organized traits while maintaining clarity of thought.
- Proficiency in IT skills, including Excel, Word, Outlook, and SOP systems.
- Exceptional interpersonal and client-relations skills.
- A strong desire to cultivate technical skills, with problem-solving and strategic thinking abilities.
- A dynamic, proactive nature with a client-focused mindset.
- Precision in data entry skills, coupled with impeccable attention to detail.
- Proven experience in contributing effectively within a highly productive team and the flexibility to adapt to a continually evolving environment.
Please note that your home postcode should be included on your CV when applying, as our recruitment technology uses this to ensure your CV is reviewed by the relevant consultant for the relevant job in the relevant geography.
Macildowie Recruitment and Retention is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers.
