Support Worker

3 weeks ago


Richmond, Greater London, United Kingdom Look Ahead Care And Support Full time
About the Role

We are seeking a compassionate and resilient Floating Support Worker to join our Mental Health service in Richmond. As a key member of our team, you will provide flexible and individually tailored support to vulnerable individuals, helping them to maintain their tenancy, stay well, and participate in the community.

Key Responsibilities
  • Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
  • Assess needs and potential risks, agreeing levels of support and actions
  • Create support/action plans to provide appropriate services based on assessment and available resources
  • Build supportive, trusting relationships with customers
  • Work proactively with the team to handle the service caseload and administrative responsibilities
  • Support customers to undertake domestic tasks, including practical assistance where needed
  • Develop links with local statutory and voluntary organisations to provide engagement opportunities for customers
  • Empower customers to access services and benefits they are entitled to
  • Undertake administrative work and maintain accurate tenant/customer records
  • Encourage and enable tenants to pay rent and manage rent accounts effectively
  • Adhere to Look Ahead's Policies and Procedures
  • Engage in learning and development activity to increase knowledge and skills
  • Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants
  • Undertake any other duties consistent with the grade and nature of the post
About You
  • You enjoy social interaction and the company of others, and are approachable and open in your behaviour
  • You are fundamentally calm and resilient, and do not let emotion adversely affect your judgement
  • You have a practical and logical mind, and are naturally well-organised
  • You thrive on change and enjoy dynamic, diverse environments
  • You are confident with high levels of self-esteem, and are respectful, articulate, and sensitive in your style of communication
  • You are essentially customer-focused, and motivated towards excellence and improvement of personal performance
What We Offer

As a Floating Support Worker with Look Ahead Care and Support, you will have the opportunity to work in a dynamic and diverse environment, supporting vulnerable individuals to achieve their goals and improve their wellbeing. You will receive comprehensive training and support to develop your skills and knowledge, and will be part of a team that is committed to excellence and innovation.

We are committed to diversity and inclusion at work, and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.


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