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Customer Service Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Adecco Full time

Job Summary:

Adecco is seeking a skilled Customer Service professional to join our team as a Customer Service Coordinator. This is a temporary to permanent opportunity in the logistics and transportation industry.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally
  • Assist customers with product information and order processes
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other team members to ensure consistent service delivery
  • Identify opportunities for process improvements to enhance the customer experience
  • Lead order book reviews with customers
  • Attend the daily production meeting, being the voice of the customer
  • Liaise with the customer for re-scheduling orders, delivery cancellations, and other related tasks

Requirements:

  • Previous experience in a customer service role
  • Excellent communication skills, both written and verbal
  • Strong administration skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a fast-paced environment
  • Strong IT skills

Working Conditions:

The office is conveniently located and easily accessible by public transportation.