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Claims Process Improvement Manager
2 months ago
Job Summary:
The London Market Claims team at Hiscox is seeking a highly skilled and experienced professional to join their team as an Academic Quality Assurance Manager. This is a fantastic opportunity to work in a dynamic and diverse environment, driving quality assurance and process improvement initiatives.
Key Responsibilities:
- Develop and maintain quality assurance policies and procedures for the claims department, ensuring compliance with regulatory requirements and industry best practices.
- Conduct regular claims quality assurance audits, analyzing data and reports to identify trends and areas for improvement.
- Produce regular reporting to claims management, highlighting areas of improvement and facilitating remediation efforts.
- Collaborate with cross-functional teams to identify and implement process improvements, reducing errors and improving claims processing efficiency.
- Provide training and support to claims staff on quality assurance practices, ensuring a high level of understanding and compliance.
- Maintain a deep understanding of relevant policies, processes, and systems utilized by the LM Claims function, staying up-to-date with industry developments and regulatory changes.
- Liaise with external auditors and other departments to ensure quality standards are met and maintained.
- Promote a culture of continuous improvement within the Claims function, driving excellence and delivering a superior service to policyholders.
Requirements:
- Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop practical solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external stakeholders.
- Good mathematical skills and report writing capability, with the ability to produce clear and concise reports.
About Hiscox:
Hiscox is a leading global specialist insurer, providing innovative and tailored insurance solutions to individuals and businesses. We are committed to delivering exceptional customer service and driving excellence in all aspects of our operations.
