Client Onboarding Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Greenbean Full time
About the Role

We're seeking a skilled Client Onboarding Administrator to join our Assisted Asset Transfers team. As a key member of our team, you'll be responsible for overseeing the asset transfer process from start to finish, ensuring seamless client onboarding and query resolution for adviser firms and customers.

As a strong advocate for our customers, you'll strive to deliver the best possible outcomes. Your day-to-day tasks will involve managing multiple requests through various channels, ensuring timely resolution and enabling advisers to achieve the best results for their clients.

What We Offer

At Greenbean, we're committed to providing a competitive benefits package, including:

  • Financial Security: A competitive salary (up to £27,000 DOE), annual reviews, 10% non-contributory employer pension, performance-linked bonus, income protection, and life assurance.
  • Work-Life Balance: A hybrid working model (3 days at home, 2 days in the office post-12 weeks of training), 35-hour workweek (Mon-Fri 8:30 am - 5:30 pm), 25 days holiday + bank holidays, additional holidays with length of service, and holiday trading options.
  • Wellbeing: Private medical insurance, stocked office pantry, discounted gym memberships, cycle-to-work scheme, employee assistance program with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
About You

We're looking for someone with a keen eye for detail, who asks insightful questions to understand expectations and reacts swiftly to solve problems. You'll be organized, manage your time effectively, and take pride in delivering exceptional customer service. You'll thrive in a collaborative environment where you're empowered to take initiative but can always rely on team support.

We're looking for someone who:

  • Takes initiative to provide exceptional service.
  • Enjoys identifying and driving business improvements.
  • Plans and manages workloads effectively, ensuring you and your team meet service standards.
  • Maintains company values and upholds branding across all interactions.
  • Collaborates with and influences colleagues to achieve the best outcomes for customers.
  • Takes accountability for resolving issues and seeing things through to completion.
  • Embraces opportunities for personal development and growth.

If you're interested in this Client Onboarding Administrator role, we'd love to hear from you.



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