Full-time Night Sales Ambassador

3 days ago

London, Greater London, United Kingdom Richemont Full time
About the Role

We are seeking a highly motivated and experienced Sales Associate to join our team at Vacheron Constantin, a prestigious luxury watch brand owned by Richemont. As a Sales Associate, you will play a critical role in representing our brand in the iconic Harrods department store, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Achieve and exceed personal sales targets while building meaningful relationships with clients.
  • Support the Boutique team to achieve and exceed sales objectives.
  • Ensure high levels of customer satisfaction through excellent sales and after-sales service skills.
Retail and Service Excellence
  • Anticipate clients' specific needs and provide tailored solutions.
  • Represent the Brand inside and outside the Boutique, maintaining a high level of professionalism and integrity.
  • Strive to achieve 100% in Mystery shopping results for the Boutique team.
  • Ensure impeccable grooming standards according to guidelines.
CRM and Networking
  • Act as a role model, nurturing relationships with clients to generate sales leads and build sincere and durable relationships.
  • Network within the Harrods environment to create sales opportunities for oneself and members.
Operations and Administration
  • Carry out administrative tasks such as client follow-up, general inquiries, and handling client complaints and concerns.
  • Follow internal procedures and corporate guidelines related to daily operations, sales, payments methods, deposits, after-sales service, and Boutique till system.
  • Control inventory quality, maintaining exceptional selling conditions.
  • Ensure the highest level of service to After-Sales Clients.
  • Manage complaints and proactively follow up on the repair process from registration to collection.
  • Ensure the timeliness of repairs taken in by the store.
  • Strive to achieve conversion in CS to sales.
  • Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community.
  • Develop relationships within the Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness, and recruit new clients.
  • Participate in off-site events and clientelling activities organized by the Marketing and Event team.
Requirements
  • At least 2-4 years of experience in Luxury Goods Retail, preferably in a department store.
  • Action-oriented, assertive in negotiating and closing deals.
  • Meticulous and highly client-focused.
  • Result and action-oriented, able to work in a fast-paced and highly competitive environment.
  • Very good general education, sense of etiquette, and presentation.
  • Strong sense of luxury service, aesthetics, and proactive approach.
  • Very good interpersonal competences and ability to interact with international clientele.
  • Very good organizational skills.
  • Fluent in English, with another language as a nice-to-have (Chinese, Arabic, Russian).
  • Flexibility towards working hours.

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