HR Operations Manager

2 days ago

Gloucester, Gloucestershire, United Kingdom NHS Full time
Job Title: HR and Business Operations Manager

We are seeking an experienced and exceptional leader to join our team as an HR and Business Operations Manager. This is a fantastic opportunity to lead the People Advisory Team and shape the delivery of a comprehensive service supporting the Trust in meeting its workforce objectives.

The successful candidate will provide leadership, management, and ongoing development to the People Advisory Team, ensuring it provides a consistent, professional, and effective first-level HR service to the Trust. They will also be responsible for managing a sensitive and highly complex employee relations caseload, working closely with the HR Business Partners in all Divisions, under the leadership of our Associate Director of HR and Resourcing.

Key Responsibilities:
  1. Act as the front-line contact for key stakeholders, building effective working relationships and promoting positive and timely communication with internal and external partners, staff side colleagues, and other partners.
  2. Develop a strong brand of challenge, support, and consultancy to line managers.
  3. Provide robust and effective day-to-day line management for the People Advisory Team.
  4. Authorised signatory for the People Advisory Team, including overtime, bank, and agency expenditure, and purchase of some assets, equipment, and supplies.
  5. Provide subject matter expertise to Trust management on complex and sensitive issues in accordance with best practice, policies, and procedures, legislation, and NHS guidance and initiatives.
  6. Model good employee relations, supporting managers in effective implementation of HR policy, including formal hearings and representing the Trust at Employment Tribunal.
  7. Develop and lead on specific Employee Relations initiatives, projects, and systems. Develop and implement policies to support the overall People & OD strategy.
  8. Liaise with the Leadership & Organisational Design (L&OD) team to support the routine provision of HR advice with a programme of relevant and focused training for managers and HR staff.
  9. Manage key Employee Relations projects to ensure that deadlines are met, prioritising and delegating where appropriate, and evaluating success.
  10. Liaise and collaborate with solicitors engaged by the Trust in response to early conciliation, arbitration, and Employment Tribunal referrals, ensuring that all relevant documentation is provided and providing testimony in writing or in person as required by the case.
  11. Ensure that a culture of continuous professional development is fostered and supported within the People Advisory Team to ensure opportunities for progression and professional accreditation.
  12. Contribute to and validate relevant management digital toolkits as requested by L&OD.
  13. Collaborate with HR Business Partners to escalate relevant Employee Relations casework and identify relevant trends within their respective directorates.
  14. Support managers and teams with highly complex disciplinary and capability issues, conflict, and team development, attendance management, and dignity at work issues.
  15. Collaborate with HR Business Partners where necessary in respect of organisation change management, ensuring effective consultation processes are followed in line with employment law and best practice.
  16. Research and interpret existing and emerging employment legislation, case law, and policy information to inform and advise managers within the Trust.
  17. Devise and deliver management briefing sessions, workshops, and equivalent as agreed with the HR Business Partners and the Associate Director of HR and Resources.
  18. Provide regular feedback to the Associate Director of HR and Resources on escalating potential serious operational issues or organisational risk.
Person Specification:
  • Chartered MCIPD
  • Evidence of recent CPD
  • Degree-level education or equivalent
  • Trained in the application of NHS Agenda for Change Job Evaluation Scheme
Knowledge/Skills:
  • Able to demonstrate an understanding of the business and ability to translate business needs into creative HR solutions.
  • A solution-focused approach to problem-solving and relationship management.
  • Sound knowledge of Microsoft Word, Outlook, Excel, and PowerPoint packages.
  • Experience of influencing a range of stakeholders and shaping good management.
  • The ability to provide comprehensive reports, workforce information, and to support the development of business cases.
Experience:
  • Significant experience in an operational HR role.
  • Significant experience of delivering a diverse HR service to meet the needs of the business.
  • Record of successful management of complex organisational change and employee casework.
  • Experience of policy development.
  • Experience interpreting and advising on Local and National terms and conditions.

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