Energy Sector Leadership Role

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We're seeking a highly skilled and experienced Regional Operations Manager to join our team at Octopus Energy. As a key member of our leadership team, you will be responsible for driving the operational delivery of solar projects within the region, ensuring that every installation is completed to the highest standards.

Key Responsibilities
  1. Regional Operational Leadership:
    • Develop and implement a regional strategy that aligns with company goals, including resource management, project throughput, and customer satisfaction.
    • Own the operational delivery of solar projects within the region, ensuring that every installation is completed to the highest standards.
  2. Team Management and Development:
    • Lead, coach, and mentor a team of 2-4 multi-skilled team leaders as well as a team of sales and onboarding specialists, fostering a high-performance culture.
    • Ensure teams are equipped with the necessary skills and knowledge through ongoing training and development programs.
    • Promote a one-team environment, encouraging collaboration and innovation across all functions involved in the solar installation process.
  3. Customer Experience and Service Excellence:
    • Take ownership of the customer journey from customer enquiry, through sales to post-sale onboarding to installation, ensuring a seamless and positive experience.
  4. Business and Performance Management:
    • Drive the achievement of key performance metrics, including sales, installation throughput, team satisfaction, and customer feedback.
    • Collaborate with cross-functional teams (Sales, Compliance, Install and Survey crews, Training) to deliver an integrated regional business plan.
    • Utilise data-driven insights to optimise operations, identify opportunities for improvement, and implement best practices across the region.
  5. Quality, Compliance, and Safety:
    • Ensure all solar installations meet high standards of quality, safety, and compliance with industry regulations.
    • Work closely with the Compliance Team to maintain and enhance safety protocols, ensuring a safe working environment for all employees.
  6. Strategic Planning and Innovation:
    • Identify emerging trends, challenges, and opportunities in the solar industry and proactively adapt strategies to maintain a competitive edge.
    • Lead projects that align with the company's mission to drive the renewable energy revolution and expand the solar proposition in the region.
    • Data-Driven Decision Making: Proficiency in using data and analytics to inform decisions, optimise processes, and track performance metrics.
    • Project Management: Strong organisational skills with the ability to manage multiple projects simultaneously and deliver on time and within budget.
    • Compliance and Safety: Knowledge of industry standards, safety protocols, and compliance requirements in the solar sector.
    • (Nice to have) Solar Industry Experience: Proven experience in solar operations or a related field, with a deep understanding of the end-to-end solar installation process.
What We Offer

We're a company that values our people and offers a range of benefits to support their well-being and career development. If you're passionate about the renewable energy sector and have the skills and experience we're looking for, we'd love to hear from you.

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