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Operations Supervisor

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manchester, United Kingdom Empower Digital Limited Full time
Position Overview:
As a key member of our management team, the Operations Supervisor will oversee the daily activities of our residential property, ensuring optimal performance and resident satisfaction. This role is essential in maintaining high occupancy levels and delivering a seamless living experience for our tenants.

Location: On-site at our vibrant community.

Reporting Structure: You will report directly to the Chief Operating Officer (COO).

Key Responsibilities:
  • Property Oversight:
    • Ensure 100% occupancy rates are achieved and maintained.
    • Exceed revenue targets through effective management strategies.
    • Supervise daily operations, including rent collection and compliance with established policies.
    • Provide comprehensive performance reports to the COO.
    • Maintain accurate financial and resident data within management systems.
    • Conduct regular team meetings to align on goals and address issues.
    • Respond to emergencies and implement service recovery protocols as needed.
  • Resident Engagement and Sales:
    • Manage the resident experience from initial inquiry through to departure.
    • Deliver exceptional customer service while achieving monthly leasing goals.
    • Facilitate a professional letting process, including viewings and contract finalization.
    • Prepare and ensure accuracy of tenancy agreements and related documentation.
    • Keep detailed records of all leasing activities and transactions.
    • Monitor resident satisfaction and adapt strategies based on feedback.
    • Utilize online platforms to promote available units effectively.
    • Assist in crafting marketing strategies to attract new residents.
    • Build strong relationships with residents to enhance their living experience.
  • Qualifications and Skills:
    • Essential:
      • Proven experience in management or administrative roles, preferably in real estate.
      • Strong communication skills, both written and verbal.
      • Excellent interpersonal skills with a focus on teamwork and leadership.
      • Resourceful and proactive in problem-solving.
      • Exceptional organizational abilities with a capacity to manage multiple priorities.
      • Results-driven mindset with a positive attitude.
      • Strong negotiation and sales skills.
    • Desirable:
      • Experience in property management and sales.
      • Understanding of business operations including finance and marketing.
      • Knowledge of tenancy legislation and compliance.
      • Proficiency in CRM software and Microsoft Office Suite.

    Benefits:
    • Competitive salary and performance-based bonuses.
    • A dynamic and supportive work environment.
    • Commitment to diversity and inclusion in the workplace.