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Business Operations Coordinator

2 months ago

Bexley, United Kingdom Vox Network Consultants Full time

About the Role:

Vox Network Consultants is seeking a highly skilled and motivated Business Support Officer to join our team. As a Business Support Officer, you will play a critical role in ensuring the smooth operation of our business by providing administrative support, customer service, and housing support.

Key Responsibilities:

  • Provide administrative support to the team, including managing schedules, coordinating meetings, and preparing reports.
  • Offer exceptional customer service to residents, responding to their inquiries and concerns in a timely and professional manner.
  • Support the housing team by providing information, advice, and guidance on housing-related matters.
  • Develop and maintain effective relationships with stakeholders, including residents, colleagues, and external partners.
  • Contribute to the development of business strategies and initiatives, providing input and ideas to improve our services.

Requirements:

  • NVQ Level 3 Business and Administration (or equivalent by experience)
  • Understanding of housing management, repairs, and maintenance, and tenancy law would be beneficial.
  • Good understanding of effective approaches to customer care and complaints resolution.
  • Experience of working in a diverse environment, including liaising with external and internal stakeholders, but most importantly, residents.
  • Experience of managing, coordinating, and planning own workload.

Contract Details:

  • Initial 3 to 6 month ongoing contract with the opportunity to extend.
  • PAYE via Umbrella.
  • Monday to Friday, 9am to 5pm.